I deposited 50 euros on November 11th, took a 50% bonus, wagered it and made a 1k withdrawal the same day. It's been 3 days my withdrawal is still not processed, not getting any info from support on what the issue is. My account is verified here and I have 5-6 previous withdrawals here, all paid in less than 24 hours. They are clearly stalling the payment and I need help to get my winnings.
Información sobre las quejas
Dear DRAGE345 and AskGamblers Team,
We would like to share the good news with you.
Player's cashout in the amount of 1000 EUR was successfully approved on our side on November 14, 2022 18:11 UTC.
Hope that this situation may be considered as successfully resolved, and you are pleased with the time spend in our casino.
We are really sorry for the inconvenience caused.
Kind regards,
Loki Casino team
Dear @Drage345,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.
Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Dear all,
Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
Loki Casino Quejas
- 13 de 13 Resuelta
- 1 día Promedio de respuestas
- 1 semana Duración media de la queja
- 6,421 USD Importe medio
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