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Gudar Casino

Nuestra calificación CasinoRank
7.4/10
CasinoRank
Calificación de los jugadores 13 Reseñas
5.8/10
13 Reseñas
Tiempo de respuesta a quejas 4 Quejas
3 días el medio 4 Quejas

Resumen rápido de AskGamblers

Opinión del editor

Gudar Casino ofrece una interfaz simple, con menús claros y tiempos de carga mínimos tanto en escritorio como en dispositivos móviles. La experiencia de usuario es ágil, aunque la ausencia de una versión en español puede resultar un problema para jugadores hispanohablantes. La celeridad de las búsquedas y la prueba en modo demo sin registro facilitan la exploración de su enorme catálogo, mientras que el diseño adaptativo mantiene la usabilidad en pantallas más pequeñas.

Lo que nos gusta
  • Retiros rápidos (sobre todo con monederos electrónicos)
  • Más de 12,000 juegos disponibles
  • Chat en vivo en español disponible 24/7
Lo que no nos gusta
  • El sitio web del casino no está disponible en español
  • Pocas opciones de moneda
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Gudar Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://www.gudarcasino.com/
Establecido
2018
Licencias
Curazao
Programa de afiliación
Idiomas
inglés, noruego, alemán
Tipo de casino
Juego Instantáneo, Móvil, Crypto Casino, Live Casino

Información general sobre Gudar Casino

Gudar Casino es una opción atractiva gracias a su amplia oferta de métodos de pago y a un catálogo de juegos muy completo. Con licencia de Curazao, aún no cuenta con galardones de la industria, pero se destaca por la usabilidad y la versatilidad. 

En esta reseña de Gudar profundizaremos en sus puntos fuertes y en aquellos aspectos susceptibles de mejora. Te invitamos a seguir hasta el final nuestra reseña de casino de Gudar y, si quieres comparar con otras opciones líderes, a visitar nuestro listado de mejores casinos online. También puedes consultar las revisiones de jugadores de Gudar al final de la página para conocer experiencias de primera mano.

StallCation

Bonos de Gudar Casino

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Bono de recarga
30% hasta €100 Bono de recarga diaria
Requisitos de apuesta 20x(d+b)
Código del bono THORBONUS
Depósito mínimo €20
Bono por depósito equivalente
50% hasta €300 + 100 Giros Gratis en el tercer depósito
Requisitos de apuesta 30x(d+b)
Código del bono GUDAR3
Depósito mínimo €25
Bono por depósito equivalente
50% hasta €300 + 100 Giros Gratis en el segundo depósito
Requisitos de apuesta 30x(d+b)
Código del bono GUDAR2
Depósito mínimo €25

Quejas

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Gudar Casino - Verification and withdrawal issues

I have been trying to get documents verified in order to withdraw for several days now. Casino policies state up to 48 hours for documents to be verified and also 24 hours for withdrawals. It has already been well over those time periods and I have tried communicating with the casino to no avail.

Exact same verification documents have been accepted recently by their sister casinos universal casino and w casino so I do not understand what the issue is. I have followed all rules and regulations outlined by the casino. Below are the transcripts from interaction with the casino. They don’t seem to have any interest in addressing the concerns or following their own policies either as is clear from transcripts.

First chat:

Chat Transcript with < full name removed >

Chat started on 18 Aug 2023, 12:58 AM (GMT+0)

(12:58:05)

*** Visitor 8327793 joined the chat ***

(12:58:05)

Visitor 8327793

Hi. What's happening with my verification documents and withdrawals, please?? It has been well over 48 hours since I put in the documents.

(12:59:05)

Customer Service

We apologize for keeping you waiting. Our operators are busy at the moment, in the moment that one operator will available will be with you.

(12:59:11)

Visitor 8327793

Same documents have been accepted by universal casino and wills casinos. seeing as this is the case they will be fine for acceptance

(01:12:19)

< full name removed >

??

(01:18:08)

< full name removed >

I've been waiting for over 30mins already..

(01:21:47)

*** Jhoneci joined the chat ***

(01:22:08)

Jhoneci

Hi! , how can we help you today? =)

(01:22:18)

< full name removed >

Hi. What's happening with my verification documents and withdrawals please?? It has been well over 48 hours since I put in the documents

(01:23:14)

Jhoneci

Can I have your username, please?

(01:23:23)

< full name removed >

< username removed >

(01:24:49)

Jhoneci

Give me a moment to check your account =)

(01:24:54)

< full name removed >

ok

(01:30:35)

< full name removed >

so....?

(01:33:59)

Jhoneci

your verification is in progress dear, you will be informed via email when it is completed

(01:34:15)

< full name removed >

its been over 48 hours already.....

(01:35:42)

< full name removed >

your policys state it can take up to 48 hours

(01:35:47)

Jhoneci

It could take longer dear :/

(01:36:14)

< full name removed >

thats would mean your in breach of your own policies then though.....

(01:39:19)

< full name removed >

We will remit funds standing to the credit of your account no later than three working days, if practicable, after receipt of your withdrawal request

(01:41:10)

< full name removed >

.....???

(01:42:29)

< full name removed >

i just copy and pasted that from policies page on your site

(01:43:25)

Jhoneci

Verification could take longer if our verification team need it dear, it shold be delayed due to the amount of requests to check

(01:43:25)

Jhoneci

Verification could take longer if our verification team need it dear, it should be delayed due to the amount of requests to check

(01:44:43)

< full name removed >

when i click withdraw it says up to 48 hours for verification and then policies say 3 days.... ts been longer than both....

(01:45:14)

< full name removed >

how does it work that you dont follow your own policies??? thats a massive breach of consumer rights!

(01:45:39)

Jhoneci

I'll send a request to our verification team so they can check it faster ;)

(01:45:39)

Jhoneci

I'll send a request to our verification team so they can check it faster ;)

(01:48:08)

< full name removed >

thanx. blows my mind how a corperation would risk such basic things as not following THEIR OWN POLICIES and risk the consequences such such a miniscule amount in the grand scheme of the amount of money that actually goes through your casinos.....

(01:49:17)

< full name removed >

at the very least the integrity of honoring them after creating them......

(04:00:41)

*** Jhoneci left the chat ***

(04:03:53)

*** < full name removed > left the chat ***

Second chat:

Chat Transcript with < full name removed >

Chat started on 18 Aug 2023, 10:50 PM (GMT+0)

(10:50:25)

*** < full name removed > joined the chat ***

(10:50:25)

< full name removed >

hi.

(10:51:25)

Customer Service

We apologize for keeping you waiting. Our operators are busy at the moment, in the moment that one operator will available will be with you.

(11:00:10)

< full name removed >

why is it that STILL my documents arent processed let alone my withdrawals please?? everything stated anywhere on your site policies say up to 48 hours.... it was already over that yesterday when i came to chat who said it was being escalated... STILL NOTHING.... what the???

(11:06:57)

< full name removed >

hello?????

(11:09:03)

< full name removed >

again with waiting already over 30mins of being 1 in que position....??

(11:21:02)

< full name removed >

should i just opt for reporting these issues instead to the likes of askgamblers etc??? then i will actually get some progress as opposed to this carry on...

(11:22:05)

*** Jhoneci joined the chat ***

(11:25:59)

< full name removed >

(11:26:41)

< full name removed >

its been an hour now......

(11:27:10)

< full name removed >

next step reporting it.... this is ridiculous and ive been more than patient

(11:56:32)

*** < full name removed > has rated the chat Bad ***

(11:56:50)

***< full name removed > has commented: far from live chat... flipping ridiculous!! ***

(12:26:08)

*** < full name removed > left the chat ***

staus No resuelta
€800

Estadísticas de quejas

Resueltas 3
Cantidad promedio $ 1,686
Duración media de quejas 10 días
Tiempo de respuesta promedio 3 días

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Mejores revisiones de nuestros jugadores

I succeeded with AG coin. And after the registration, to make things move quicker I approached the live chat service to get my AG coin updated straightaway. The customer service was amazingly helpful, friendly very and polite. For that 5 I'm definitely giving BIG 5***** stars from me.
The website I rely enjoyed it, i even spent some extra time browsing through just to see the functionalities of the website. And I must say I'm very impressed: it's very easy to navigate through, and everything Is made so simple to understand. And I can say that it's very comfortable to use it. My first impression is very positive, hopefully it will not give me any reasons to get disappointed in the future, as I'm definitely planning to give a good try here. The best thing was that they had my favourite provider Amusnet Interactive. That's another big reason why I wanna for sure to come back here. Thanks Guys..

Gudar Casino has the right idea of what a good online casino should be. They have partnered with great providers and I find my all-time favorites featured from time to time.

Unfortunately, they're not ambitious enough to stand out among other online casinos. While it is a good gambling site, nothing about its services make it exceptional in any sense. There's also the delay in transactions that make timed bonuses virtually inaccessible to me. I hope they can tweak this.

This casino is really good for Australian players, has Yggdrasil and Quickspin slots, fast withdrawals usually within a few hours for me, regular 100% match bonuses, has a lot of wager free, free spins. Fast verification too!

Live chat is not 24 hours but they do have it and $500 a day withdrawal limits but there is no monthly limit and they do process withdrawals fast.

Gudar casino is one of the latest casinos I joined. I was going through the list of Askgamblers Coin casinos to see if there was some good offer I could benefit from. Then I noticed Gudar casino in this list and since I had heard some good feedback about this casino, I thought this was the perfect opportunity to try them myself.

The sign up process was quite easy and took me just a couple of minutes. After I had signed up through AG coin and verified my email address, I logged info my new casino account and didn't see the bonus added. I checked my account sections but couldn't find anything related to the bonus. Then I decided to contact the casino customer support to see if they would be able to add it to my account manually.

The support was friendly and welcoming, and they told me it would take a couple of minutes. After around 10 minutes of wait time I was informed that the bonus has been added to my account. I asked support about the terms for it, including wagering requirements and allowed games, as I didn't find the AG coin terms. However, after support didn't reply me for a few minutes, I decided to just wing it and play Twin Spin.

I was using my phone for playing and I was quite pleased with the game selection and loading time. Unfortunately my session didn't last long and even with minimum bets I ran out of balance in a matter of minutes.I was then considering making a deposit and claiming the welcome bonus, however, to be completely frank, I didn't like the terms they carried. I don't like bonuses that require to wager both deposit and bonus funds. And in this case, the amount was significantly high- 40 x the whole balance. With that in mind, I think that this is a decent casino with good potential and I can imagine making a deposit as the game selection from major game providers was great, but with these terms I won't be claiming bonuses.

Top casino that delivers for me. I can see OP reviews that they were not happy with 500 max cashout per time. This is standard IMO. Nice people that are actually willing to help you and some good wins for me. Got paid quickly.

I made the mistake of making of depositing to this casino not checking if it's under MGA license. It's licensed under Curacao where they do not simply care. Their terms for bonus play are ridiculous with max cashouts and in my case, the most popular games such as Book of Dead and Reactoonz are "Unable to play" under bonus. You are able to play them if you manage to win on them, they took away my winnings of 1000 euros, cancelled my withdrawals, did not inform me of this and when I logged in, they had just reset my bonus balance to the start. A real casino would make it technically impossible to play restricted games under bonus. Many casinos do set a list of restricted games because different technical aspects, but you do kind of get a feeling that Book of Dead and many other popular games are set there as a trap, so they can confiscate any winnings accumulated in them. Next time, instead of having to read the whole T&C with a magnifying glass, maybe just stick to real casinos that follow a certain conduct. Gudar Casino is not one of these casinos.

Hi dear KMART, I understand that you are upset, because one our T&C could affect you, but that doesn't mean that Gudar Casino are making something wrong or that is because our License is from Curacao, every site have similar and different T&C for bonus. We try offer the best conditions for bonus, but nevertheless, these have terms and conditions. You have active again your bonus, and you can play without any problem, good luck =) Best Regards

user avatar

Really nice selection of games.
Not too many options for quickspin for australians anymore which is my choice of software but you guys can trust these guys
Greatest support with Barbara, Aida, Raquel and Stephanie
Fastest verification
FASTEST payout

Nothing bad to say about this casino.. everything was perfect
If i had to find something...
Maybe they could add AUD currency but EUR worked fine
Also Leander and Booongo software could be added

Good range of games and easy to navigate the site. Layout is ok

Withdrawal times. I recently joined and deposited 4 times. I made my first withdrawal of 900 which had to be done in two withdrawals as they limit you to 500 per withdrawal. There is no mention anywhere on this site as to these restricions. I uploaded all documents to verify my identity and received both an email and a response from chat stating my account is fully verified. I asked how long it would take to process the withdrawal and was told 0-12 hours. I cam back the next day as the 12 hours had passed and was then told 0-24 hours. I returned again when 24 hours passed and was told 5 days. I went on to there site and screen shot their withdrawal terms and sent it to them. I also pointed out that they were in breach of their own terms. Their response was "Oh we need to update it" I asked again how long it would take for my withdrawal to be process by them and was told they did not know that it would be done by the finance department. They also state they are available to chat 24/7. This too is a lie as more time there is nobody to chat with. They give an option to leave a message which they do not respond to. I would avoid this site like the plague. Also I found links they provide on there site to click and get further info are not working

Hello Dear TYRIZZLE22, We respect all the opinions, because is that is your personal opinion and point of view from Us But about the time line to process the your withdrawals, all the information is very clear in our section of payments, for Visa and Master method the time line is 2-5 to process. I would like if you can recheck that information and check that we never try to lie to you, our customer are the best value for of and we know the that important that have all the information very clear. You always will be Welcome in our Site =) Best Regards Gudar Support team

user avatar

Unprofessional chat agents.
Bad casino layout with many missing games.
Issues with withdrawals since 15 days without receiving money.
Very bad finance department they just wait with no action to find my money.
No responsible gambling whatsoever.
Not recommended for aby player.

Usuario inactivo
6/10

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