Fresh Casino

Fresh Casino - Casino has frozen my 510usdt withdrawl for 31days

₹10000

Hello there,

Fresh Casino froze 510 usdt of my withdrawal for 31 days. They rely on their regulations, they suspect me of playing unfairly, but they do not provide any evidence for this.
I think this is a deliberate action to freeze my money for no reason. Besides, it is abusive.

My account has been positively verified by kyc.

For your review, I am sending a statement of deposit transactions and one withdrawal, which ended successfully.

Please help me askgamblers.

Fresh Casino - Lost crypto deposit

$510

Hello,

Like the last two complaints on here I have deposited $353 in LTC that did not make it to my account despite the transaction completing on blockexplorer 20minutes.

The next day I asked the casino what was going on and they said they would refund me, which was odd because I wanted to play.

Fresh casinos policy is less than 24 hours for a withdrawal yet when I talk to customer service they just say "wait" and can't even give me a timeframe for my refund. I belive like the last two complaints I am being jerked around by fresh casino.

Fresh Casino - BTC deposit has not been credited

$353

The problem is exactly the same as the previous applicant: the cryptocurrency deposit has not been credited, all the necessary screenshots and even a wallet for a refund have been provided, but they are not even trying to resolve the issue. The crediting deadlines set by the rules have passed and now absolutely all operators simply disappear from the chat without even bothering to give a formal answer, apparently counting on the problem itself being resolved when the client gets tired of pestering their support and gives up on this matter. I ask for assistance in resolving my complaint, otherwise they will never move.

Fresh Casino - The problem with the deposit

$144.96

On 30.08.2024, a deposit was made at the casino, so far the funds have not been credited to the balance or returned to the wallet, support does not give a specific answer every day they say wait, it is unknown how long to wait! It's been 5 days now. I ask for help in solving this situation, such expectations are not acceptable, given that they have prescribed payments in cryptocurrency are credited instantly

Fresh Casino - Bonus crashed

руб.1403.2

Hello, first of all im sorry for my english.
I was playing in the slot called Rise of Olympus on a 1 dollar bet, this game has a pre bonus game that in there you can enter or not to the bonus game. So i enter to the pre bonus game and there i won already 27 usd. Also i won the bonus game entry wich you have to choose between 3 options. When i choose the second option the game crashed and show me an error. That is very common so i refreshed the site expecting that the bonus game is there but it was not.
I contact support and 2 different people told me that i have an unfinished bet. (Of course).
Today they send me an email and they only refund me the 27 usd of the pre bonus game like i never won the bonus game.
So my complaint is that i expect at least 100 usd from the site, on that game you can win between 0 and 600x or more and i already have won 27x and the bonus never started.
Thanks, Matias.

$100

Estadísticas de quejas

Resueltas 6

Cantidad promedio $ 188

Duración media de quejas 7 días

Tiempo de respuesta promedio 1 día

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Hello, Uweuwe97! Thanks for the feedback, we do our best to make all the operations faster and the conditions more convenient for you. Best wishes, Fresh Casino!

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Hello, Netty80freddie! We appreciate the time you spend on our web site, so we hope that'll stay with us for a long time. We need to have one game for free spins bacause we can't spread free spins for lots of different games, and speaking about games for wagering, we have enough games for it that you can check with "Bonus-money games" button. Best regards, Fresh Casino!

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Nice to meet you, dear player! Thank you for the feedback, hope that you do not miss our no deposit promotion and all the rest pros that we've prepared. Best regards, Fresh Casino!

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Dear Haski24, such great news for us that you like our site. We try to approve all the withdrawal requests in 2 hours, furthermore the verification process before caqn be much more faster and easier if you contact our support spetialists so they're always happy to help. Kind regards, Fresh Casino!

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Nice to meet you, Prunolfsdottir! Thanks for your time, we really have more than 5000 games on our site from different providers so you can choose those you like the most. Also, do not forget to take part in our lotteries and tournament, it can be funny. Best wishes, Fresh Casino!

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