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CasinoEuro

Nuestra calificación CasinoRank
8.9/10
CasinoRank
Calificación de los jugadores 72 Reseñas
7.2/10
72 Reseñas
Tiempo de respuesta a quejas 16 Quejas
2 días el medio 16 Quejas

Resumen rápido de AskGamblers

Opinión del editor

En CasinoEuro, encontrarás una amplia variedad de juegos nuevos y populares de algunos de los principales proveedores. La plataforma cuenta con numerosos títulos, ofrece varias herramientas para el juego responsable y es fácil de navegar.

Lo que nos gusta
  • Pagos rápidos a carteras electrónicas
  • Chat en vivo las 24 horas, los 7 días de la semana
  • Certificado de confianza de AG
  • Juegos certificados por eCOGRA
  • Excelentes herramientas de juego responsable
Lo que no nos gusta
  • Restricción de varios países
  • Pocas formas de pago
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de CasinoEuro

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://www.casinoeuro.com/es/
Establecido
2002
Licencias
Malta Gaming Authority
Propietario
Programa de afiliación
Idiomas
inglés, español, noruego, polaco, portugués, finés
Tipo de casino
Juego Instantáneo, Móvil

Información general sobre CasinoEuro

CasinoEuro es un casino en línea que está disponible en varios idiomas y presenta numerosos juegos de casino de los principales proveedores de software. Desde luego, el sitio web está disponible en español, también en inglés, ya que su público son mayormente jugadores de casinos mexicanos

CasinoEuro tiene licencia de Malta. Además de esto, tiene el Certificado de confianza de AskGamblers.

Te invitamos a leer nuestra reseña si estás interesado en los mejores casinos en línea. Incluimos detalles de los juegos, los medios de pago y otros aspectos importantes. Si bien tienes alguna opinión a compartir, lo puedes hacer en la sección de revisiones de los jugadores de CasinoEuro. 

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CasinoEuro - Casino Don't Pay

I've played a lot at Betsson because it's famous for being a company with tradition in the casino business, I deposited a lot but never tried to withdraw. I migrated to CasinoEuro, which belongs to the Betsson group, trusting in this house tradition. I had gained and decided to withdraw 5000 BRL via PIX (this method is attractive for us Brazilians because it is done quickly, without fees and accepted by any bank) which was the way I made all my deposits in the two gambling casinos, the nightmare. I entered the withdrawal part via PIX and everything was fine, my CPF which is my PIX key, there was only one field to fill in which was the value of the withdrawal amount, I did everything right. I was informed that they were having problems with payments via PIX, so far so good, I was told to try again. After numerous attempts, they removed the withdrawal part via PIX from my account and included the bank transfer, they told me to try via bank transfer, but in the "name of the bank" part, which does not allow filling, there was not mine, making it impossible to withdraw via bank transfer, there are even several numbers there that aren't even a bank, I informed everything. After many e-mails I sent of deposit receipts, print screens, etc., they informed me that they had fixed the PIX (they informed me that they had fixed it several times, the last time it would be enough for me to make the minimum deposit for the PIX that I would be able to withdraw, honestly faith I did what was asked. Soon they informed me that I filled out the PIX request wrong, and it has no place to fill it in on the website, anyone who says they are able to pay by this method certainly knows that payment via PIX only needs the PIX key that was correctly there (< key removed >), putting this number in the PIX automatically directs it to my account. In short, there were a lot of e-mails explaining and they always going back one step from what had been talked about. This withdrawal is still lower than so much so that I deposited there, the deposits always went to their account without problems. I am very disappointed with the Betsson group, be careful. I want to get my money.


*I'm sorry for my English, I used google translate.

staus Resuelta
R$5000
CasinoEuro - Can't withdraw on my VISA or Bank

Hi Askgamblers team,

I was hoping you can help me with my issue.

First I registered at Casinoeuro.com using my Virtual Visa card. I then decided to withdraw after playing in the casino and my withdrawals are all declined. So I ask help from Casinoeuro to check what's going on. Later on I found out that my Visa card is not accepting withdrawals as it's an e-wallet and doesn't have a bank statement. Then they asked me to submit to verify my account and submit bank statement, address, phone number, which I did and it's now verified ( see attached screenshot ). Casinoeuro advised me to re-request withdrawal to my bank which is impossible as explained above it's an e-wallet and not tied up to a bank. ( See screenshot ) email from Casinoeuro. Below is their next email after I mentioned that I still cannot withdraw.

< content removed >

I then sent the requested information. See attached bank statement. I still cannot withdraw.

_____

Customer Service30/09/2021 08.30 AM

< content removed >

_____

The < content removed > is my account number that is linked to a Visa card however. There's no other options for me to withdraw in my gaming account but to use SKRILL. There's no option for me to add my Visa card which is linked to my < content removed >. See attached.

Casinoeuro then added an option for me to add my bank but not the VISA that is linked to my bank. But unfortunately my country is not listed and we don't use IBAN but we only use SWIFT Code. ( See attached ).

___________

< content removed >

Casinoeuro sent me an email:

______

Customer Service 30/09/2021 04.06 PM

< content removed >

I complied to the above and sent all information required. See attached and ask to withdraw 950 EUR and see how we go. ( See attached email that I sent to them )

_______

Then I received this email:

< content removed >

_______


I hope you can help me with my withdrawal as I have been playing and depositing to Casinoeuro but unable to withdraw my fair winnings. I would also like to request to add an option in my gaming account to add my Visa card which is linked to my bank account so that I won't have this issues again in the future.

Hope your team can help me expedite my withdrawals.

Thank you in advance,

< initials removed >

staus Rechazada
€5442
CasinoEuro - Impossible to withdraw my funds of €1,688.05

Good morning.

I had earlier reached you in this regard that I have been experiencing issues with Casinoeuro.com.

I have a sum of money stuck on this site (namely €1688.05) and it seems impossible to cope with KYCs and the obstacles they make out on the spot and finally cash the funds out.

I used my Monese GBP card to make a deposit in euros as the site allowed me to and now I can't withdraw using the same method as they require the details my bank does not provide for the GBP accounts (they need IBAN and BIC and I only have a sort code and account number). I have provided them with my bank statement showing the bank details and the transaction (deposit).

After that I tried to withdraw to my Monese EUR account using its IBAN details but failed to do so as there was no Belgium in the list of countries at withdrawal page (my bank is Belgian).

The next step was a try to deposit via Skrill, wager the deposit, and withdraw back. However, they only allowed to cash out €20 using this method and use the GBP card I deposited with for the rest (as I have stated above, it's is impossible).

Then they added Belgium to my casino account withdrawal page and I tried to withdraw to my Monese EUR bank account again but the withdrawal was declined and they requested the statement showing the deposit from this bank account (which is impossible as the deposit was made with my GBP card and I had sent my GBP bank statement showing this transaction).

I have reached their live support for loads of times explaining my situation and asking to allow to withdraw all funds to Skrill but they just redirected me to email, didn't text me back, and pretended not to receive my emails with the proofs.

In general, it looks like Casinoeuro.com are not going to pay back the money to their customer who had trusted them, deposited on their site and won. Therefore, I would like to draw your attention to this casino and I really hope for your support.

I am also attaching the screenshots you had requested before to this email in respect of this matter.

Thank you in advance!

Regards,

Nicola <personal data removed>

staus Resuelta
€1688.05
CasinoEuro - Alleged breach of bonus terms without any further justification given

Dear Sirs and Madames,

it is about the online casino casinoeuro.com. The operator of this website is BML Group Ltd, Maltese company registration number C-34836, having its registered address at ´Betsson Experience Centre‘, Ta‘ Xbiex Seafront, Ta‘ Xbiex, XBX 1027, Malta.

I would like to describe my problem in as much detail as possible and thank you very much for your time and help!

I created my account at casinoeure.com/de on 20.05.20 by a recommendation from an online streamer. I am a new customer to this website and have never had any contact with this page before.

I paid 50 € on May 20, 2018 and used the welcome offer (100% bonus: 50 €). After I gambled away my 50€ real money, I was able to successfully wager the bonus money.

With bigger hits I was finally able to achieve 800.22€ and requested a payment of the amount.

On May 22nd, however, I found that the payment had been canceled. I originally assumed that I had accidentally canceled the payout myself and contacted the customer service via live chat to reverse this cancellation. I have been informed that I will shortly receive an email when I can request that payment of my winnings again.

Instead, an email came out saying that after a thorough check of my account, all winnings were confiscated, but I would get my deposit of 50€ back. According to the e-mail, this is related to GTC 12.1, which is as follows:

All bonuses are only available once per person, family, household, address, email address, credit card number, bank account, telephone number, computer / device and / or IP address."

Even after almost 1 week of e-mail contact, my alleged breach of terms and conditions is not explained to me in more detail, but only referred to 12.1. I haven’t had a reply for 5 days, so my request is ignored.

All data was given correctly and error-free when I registered, I am a completely new customer on this website and as a result have used the welcome offer once and for the first time. I met all bonus wagering rules meticulously. Verification was also offered by me to prove that I am a real person and that I am extremely cooperative. After all, it is about the legitimate profit for which I invested my time and before that my real money.

So far, casinoeuro has not given me the opportunity:

- to understand where the specific problem lies that justifies the retention of profits (GTC 12.1 person? family? household? address? Etc.)

- To rule out that casinoeuro made a mistake

- To rule out that casinoeuro has simply made a false claim in order to sporadically prevent withdrawals of bonus funds


Even if a payment of my winnings of 750,09 € should no longer be possible, as a new customer I have to be provided with precise and understandable evidence that justifies the retention of winnings by casinoeuro! Otherwise, all doors are open for fraud and cunning.

Finally to the points of the general terms and conditions 12.1, which I should have violated:

Person: I am a new customer & a real person who used the bonus for the first time / once (no violation)

Family: I am in close contact with my family and can 100% rule out that someone has already used the bonus (no violation)

Household: I live with my partner and can 100% rule out that she has already used the bonus (no violation)

Address: I live in a multi-party rental house, as well as millions of people in Germany who live in large locations, etc. All 8 neighbors or even previous tenants logically had the same home address. It is impossible for me and all other customers to check that one of these people has already used the bonus on casinoeuro (and also unreasonable)! The terms and conditions would be dubious in my opinion and a breach of the terms and conditions would be preprogrammed!

I could specify my address by my apartment number. Only that is generally not done in Germany and therefore it was not given by me. In order to resolve this dispute and to avoid a misunderstanding, I am ready to further specify my address.

E-mail address: my email address, which was used to register for casinoeuro, was never used for this bonus before (no violation)

Credit card number: no credit card available (no violation)

Bank account: first-time use of online banking for the deposit of € 50 and use of the bonus (no violation)

Telephone number: was also never used on casinoeuro, only for the creation of my account (no violation)

Computer / device and / or IP address: The bonus was activated and used for the first time / once only on 20.05.20 by my desktop PC. To my knowledge, it has never been activated from my PC before. The bonus was also completely wagered on my PC on May 20, 2018 and the payment was requested with this. (Computer / device: no violation). Only on the following day did I use my mobile phone to deposit another € 50 and to keep an eye on the payment status of € 800.22.

I do not have the best knowledge of the subject of IP addresses, which is why I can only point out that I have been living in my new apartment since the beginning of 2019 and since then only a very limited number of people have access to my protected WLAN. Me, my partner and her sister once, for whom the use of this bonus can be excluded. In my view, it can only be a mistake. Here I really have no choice but to trust the competence of casinoeuro that errors are recognized and profits are not hastily withheld.

I would like to thank you again for your time and hope you can support me in this case, because as a student I lack the options to defend myself accordingly.

I look forward to your reply

Sincerely yours,

Christoph < surname removed >

staus Resuelta
€750.09
Casino Euro - Confiscating 100,000 SEK jackpot due to max bet violation, refusing to provide any proof
Hello!

I played at https://www.casinoeuro.com for a few days a few weeks ago. I played on many slotmachines but Jackpot Jester Wild Nudge stands out because I won the jackpot worth 100000SEK (~ 10000EUR).
After that I continued to play a little bit, because I had a bonus balance that had to be wagered 40 times. When I was done with that I finally made a withdrawal of 91000SEK.

After a few days had passed without the money reaching my personal account I contacted the company's support via an email. I asked what was happening with my withdrawal and I also expressed my joy for winning the big jackpot. I also told them that I had lost a lot lately and that I have some difficulties with the gambling.

They replied that they were carrying out some security checks and that it would take longer then usual. They also announced that they had frozen my account because I expressed concern about my gambling in my mail to them.
A few days later, I get an email from a diffrent email address ([email protected]). In that mail they told me that I had violated a bonus rule. The rule reads:

"The maximum bet allowed for an active bonus is €6 (60SEK) per game round or 50 eurocents per row."

And as a result, all my winnings had been removed and my account is frozen.

I could not understand what they meant. I was fully aware of the rules for bonus money and I also have the habit of beting around ~25SEK on slot machines. I am 100% sure that I never bet more then 60SEK on any machine.
And since then I have tried to find answers. I have sent email after email requesting, even begging for details about this.

On what machine do they say this happened?
How much do they claim I had bet?
Is there any special cases where the bet is made in an unusual way, maybe not directly from the account balance?
Is this about "Jackpot Jester Wild Nudge", where I won the jackpot? (When you win on this slot the winnings are not transferred to your balace, instead you can use it on a special bonus wheel. And on that wheel you can not decide how much to bet. If this special case count as betting as usual I am not sure if more then 60SEK was ever used. If that is the case they will not tell me anyway.)

It is also stated in the rules that:
"Real money will be deducted before Bonus money when you play in the casino."
I therefore also asked what rules apply in my case, because my balance was never lower than my real money.

And many other questions...

They have not answered a single question or given me any information at all. The only thing they said is that they have made that decision. And now they no longer answer my emails at all. I have never been treated this badly by any customer service anywhere.

I must have the right to know why I am denied my winnings, especially when it comes to such a large sum, am I not?


So I have lost almost 100000SEK and do not have the brightest idea why or what I've done wrong.
And my account at https://www.casinoeuro.com has been locked so I can not log in and try to find out what this is all about myself.


I apologize so much for writing so much. The matter here has been very stressful and I do not understand anything.

And as you probably understand, English is not my main language, so if I need to clarify something, please feel free to send me an email.

Thank you so much for your help!
staus Rechazada
kr91000
Casino Euro - Disconnected in the middle of a game with 4 extended wilds during free spins on Jack And The Beanstalk slot
At 23 september I got a technical error wile playing jack and the beanstalk during my game with a 2 euro turn i got 4 extented wilds in the combination at my sreecn it would be almost 16000 euro... with still freespins to go.
But suddenly the game was not availeble. 3 times when i logged back in i still got had the wilds on my srceen but the game trows me out again and told me game not availble. after the 13 time i logged back in the 4 extenden was gone and i just had 3 extended wilds with a end result of 1400 or so.. That night i couldnt sleep and did not know what to do because i know most times its a waist of time. But next day i called them and it looked like they were willing to help and told me they would send it to netent this tooks 2 weeks with a and result of saing there wasnt any problem and i just had 3 extented wilds. Although they were very helpfull and friendly. They also gave me a 25 euro bonus for the long time it took.. Not very much consider the deposits i make there
But i cant understand why this happend. After playing for ten years at other casinos as well
I know very well when there is a isseu the game saves when there is a software problem and not that there wilds dissapeare. In the last email the lady sends me a little file with the total of that round. Now my question is is this legal and allowed to happen? And is it possible wile your computer is up to date to have a diffrent screen thant the turnout wile loged out. This is bothering me for a month and dont know where to turn to with this issue. Sorry for my english im dutch. Please help me out with this problem. I aslo have the emails from them 2 weeks wile they claimed that they investigated it.
staus Resuelta
€1221.5

Estadísticas de quejas

Resueltas 14
Cantidad promedio $ 1,520
Duración media de quejas 8 días
Tiempo de respuesta promedio 2 días

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Casino euro is a part of Bettson casino group, and its powered by NetEnt games, but also had some from Microgaming and Playtech. So, I just made 30 euros deposit, and didn't get bonus because my country fully banned from receiving any bonuses. That's bad, I don't like such things, but as it has.

I started with Gonzo quest, 0.5 bet, and in main game won 60 euro, so with 80 euro I already have nice bankroll, and can cashout, or continue play. I decide continue, because I come to get fun and entertainment, and also I want win big! I open flowers slot, and with hope to get nice freespins start spinning, but it was long streak without hitting this skies, so I just left it with 50 euro left, and goes to grovy eigthies (or something like this). I start spinning, 0.6 bet, get 5 freespins, and get a lot of wilds. It was really lot of wilds, so I won 120 euro which 200 x bet, and it's nice result. After it I decided to try piggy riches, when this slot hot for me, it pays very nice amount, and it also had nice multiplayer in freespins( you can choose). So I spin it with 1euro bet, and in main game hit 5 cards, and it gave me 108 euros, that made my balance 180 euros. I decided to made cashout, because want to see how it goes, and test casino.

My marks for casino euro:
Software: 10/10 absolutely the best and unbeatable NetEnt
Bonuses: 0/10 no bonuses for me, sick
Support: I ask them about docs, they told me email, docs was approved in about 12 hours. Not bad 8/10
Cashouts: I got my money in 27 hours or so, and it is big for NetEnt casinos 6/10
Total: 7/10 not the best NetEnt casino, and i also cant take any bonus there, so i better choose another NetEnt casino.

Usuario inactivo

Casino euro test report
Casino euro already celebrates his 10-year existence this year and can already look back at a successful history in the world of the online casinos alone for this reason. Heard in addition, to the few these are regulated and licensed the online casino in the EU. Casino euro of the known online game of chance group of Betsson Malta Ltd. which off in turn is a part of the online game of chance giant Betsson is operated. Betsson off is listed and employed furthermore more than 150 employees at the Stockholm stock exchange. Casino euro is an online casino flash based purely and all games can be played on every operating system in the Web browser. To try out the games, one doesn't need to register or to register himself at casino euro, a great plus!


Casino euro games
As a player or a member of the casino euro one has access to over 200 different online casinos games closed this one online casino platform out of the house Net entertainment is driven by it. Should you prefer no matter you are which player type or which of the many games; everyone comes onto her expense at casino euro.

Casino games has his available casino euro into six different categories subdivided:

Video Slots
Casino euro has an extensive assortment of more than 100 unbelievably exciting ones and profitable video Slots. Not only interactive elements, advanced bonus games, but also exciting audio-visual effects miter the video Slots to the feature programs for an even more entertaining game and profit experience. Slots have a progressive jackpot the video 15 this one can distribute million amounts in many cases.

Fruit machines
Enthusiasts of classic Slots come fully onto her expense in the casino euro. Altogether, the online casino 12, classic Spielautomatenspie, offers e at, four of this with a tol


Tablegames
All casino classics in this category are available in the casino euro –Baccara, roulette, Blackjack but also exotics like Caribbean Stud, Let it Ride and many others more. Become this a jackpot amount of more particularly the friends of Caribbean Stud of the jackpot variant, Caribbean Stud per, at when €10. 000 aren't a rareness be enthusiastic.

Video poker
The popularity of video poker games is still unbroken in the casino euro, too. Casino euro offers his players and members six different game variants and versions to at at once the one can already make impressive profits with low uses.

Amusement arcade games
A number of entertaining and varied amusement arcade games and other immediately competitions under well-known to it and popular titles like Slot box, hi Tech Keno, Golden derby and football cup Scratch, provide pastime and of course terrific profits. In addition gives four amusement arcade games have jackpot integrated the ones.

Live dealers games
Also in the casino euro one can the live video of Streams thanks real casino atmosphere in the live dealers experience casino for which right croupiers and casino employees are at the tables do one. The neat and charming female employees surely put a special attraction this one for the male players there the cards set fate and elegance the wheel at the Baccara and Blackjack and at the roulette in swing.

Casino euro Bonusse and doctorates
On the first look perhaps of the rather low one even if one 150%-//igen// welcome bonus of up to €150, you disappoint, casino euro has, however, much more than one thinks in the Petto so. The online casino covers his players and members of the true sense of the word with bonus actions and doctorates taking place regularly and among this monthly Bonusse, Loyalitätsbonusse, VIP bonus, friendly shaft advertising bonus, regular tournaments and many other things more.

The membership in the casino euro VIP club offers the players more as only Loyalitätsbonusse. VIP members come to allocate this one in the pleasure of terrific rewards and doctorates only for VIP members exclusively or to be organized regularly, for example. This supply is rounded off the prices turn out considerably higher than at the not VIP tournaments by a number of special tournaments these. Can one can convince his best friends or colleagues of the advantages in the casino euro one secure even a number of terrific Freundschaftswerbungsbonussen for himself.


Casino euro customer service
The customer service at casino euro is attainable 24/7 in 16 different languages. The professional and kind customer service employees consider all questions, interests and appearing problems a player could this one have. Technical enquiries and general questions the one and payment, membership etc. can be put about different international phone numbers but also via e-mail and live chat. The support supply becomes open FAQ side expandedly through one.

Noticias del CasinoEuro

Lee todas las noticias sobre CasinoEuro, consulta las actualizaciones y mantente atento a bonos exclusivos.

Kalamba logra una importante integración con Betsson Group
Industria Kalamba logra una importante integración con Betsson Group

Kalamba Games anunció que había firmado un acuerdo para lanzar una selección de sus títulos con el operador de primer nivel Betsson Group, lo que marca un gran empujón a su perfil en los mercados regulados.Los jugadores de más de 20 marcas de Betsson Group, incluidos Betsson Casino, Betsafe Casino y CasinoEuro, ahora pueden acceder a una serie de títulos de la cartera de Kalamba Games, que comprende más de 50 juegos con temas, mecánicas y características innovadoras.Un hito definitivoLa asociación marca el paso más reciente en el crecimiento de Kalamba, ya que la empresa presenta su contenido y servicios a un número creciente de clientes en mercados clave.Andrew Crosby, Director Comercial de Kalamba Games, describió el acuerdo con Betsson como “un hito definitivo para Kalamba Games”.“Su alcance y reputación son insuperables y la integración directa es una marca de lo lejos que hemos llegado como desarrolladores”, dijo Crosby.Betsson le da la mano a Kalamba Games, agregando 50 nuevas máquinas tragamonedas al catálogo de juegos.La integración incluirá tragamonedas en línea de alto rendimiento, como la tragamonedas recientemente lanzada Legend of Senteng y las tragamonedas favoritas de los jugadores, como la tragamonedas Joker Lanterns.Karl Schranz, Director Comercial de Juegos de Betsson Group, también comentó sobre el desarrollo, diciendo que Betsson ha trabajado con Kalamba durante años a través de Relax Gaming “pero es genial expandir esta asociación ahora y traer una selección de sus tragamonedas a los lobbies de juegos en nuestra lista de marcas”.Kalamba Games también firmó recientemente un contrato con Big Time Gaming para poder utilizar su mecánica Megaways en los títulos de Kalamba.

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