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Betsofa Casino

Nuestra calificación CasinoRank
1/10
CasinoRank
Calificación de los jugadores 25 Reseñas
8.2/10
25 Reseñas
Tiempo de respuesta a quejas 19 Quejas
2 días el medio 19 Quejas
Lo que nos gusta
  • Pagos dentro de las 24 horas de haber sido procesados
  • Chat en vivi en español abierto las 24 horas, todos los dias
  • Muchos métodos de retiro
  • Certificado de Confianza de AskGamblers
Lo que no nos gusta
  • Algunas restricciones de paises
  • Los requisitos de apuesta son más altos que lo habitual
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Betsofa Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://www.betsofa.com/es-mx/
Establecido
2020
Licencias
Curazao
Propietario
Programa de afiliación
Idiomas
inglés, español, alemán, polaco, finés, francés, portugués, ruso
Tipo de casino
Juego Instantáneo, Móvil, Deportes, Crypto Casino

Información general sobre Betsofa Casino

Betsofa Casino es un casino en línea de apariencia elegante que se enorgullece de poseer el Certificado de Confianza de AskGamblers y cuenta con un lobby lleno de tragamonedas, juegos de mesa, una sección de casino en vivo y otros juegos de azar. El casino también incluye apuestas deportivas si esa es tu preferencia.

Este casino ha estado operando desde el año 2020, está disponible en varios idiomas, incluido el español, y cuenta con una licencia emitida por el Gobierno de Curazao.

Si deseas obtener más información sobre este casino altamente calificado, sigue leyendo nuestra reseña de casino de Betsofa y consulta las revisiones de jugadores de Betsofa Casino para obtener una visión más personalizada de algunos de los mejores casinos en línea.

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Quejas

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Betsofa Casino - Delayed payment over 12 months

I played on the selected online casino on December 22, 2023, using a non-sticky reload bonus. I deposited €200 and received a €150 bonus. I later cancelled the bonus, and after playing, I had a withdrawable balance of €723.

Before I started playing, I carefully reviewed the casino’s terms and conditions to ensure compliance. During my gaming activity, the casino did not raise any allegations of terms or rules violations.

I played permitted games with an allowed bet size (€5).

The casino did not express any concerns regarding my gameplay, but on January 5, 2024, I was subjected to a random verification check.

I provided all the additional documents they requested, which included:

Photos of both sides of my driver's license

A selfie holding my passport and a handwritten numerical code

A video fulfilling the following requirements:

State my full name, the date of recording, and confirm that the video is dedicated to the additional verification process on the company's website.

Show the surroundings to prove that no third parties are present.

Wave my hand in front of my face for several seconds to confirm no face-editing software is being used.

Show myself holding my document and a paper with today's date and the company's product name.

Bring the document close to the camera, rotating it to show blinking holograms and watermarks, verifying its authenticity.

A photo of a notarized certification of my passport along with the passport itself.

After submitting all the requested documents, I received the following message from the casino on April 3, 2024:

"Your account has been blocked for internal audits.

The internal audit of your account will take up to 12 months. You will be provided with a result via your email registered on our website."

After 12 months, I did not receive any further communication. I contacted the casino on April 6, 2025, to inquire about the status, but I have not received any response.

Due to the lack of communication and resolution, I am now seeking your assistance in handling this matter.

staus Resuelta
€723
Betsofa Casino - Account verification taken weeks

Dear AskGamblers,

Please help me solve this account verification problem with betsofa.com

Prior to winning bigger, my account had been already verified (drivers license, proof of payment, and utility bill). I have managed to make small withdraws now and then but overall, I went more deposit balanced. Problems started when I managed to have a few decent hits and one bigger one (picture attached) and tried to withdraw. I play only live casino and slots.

On the 20th of Nov., I got a request via email to provide an additional photo of my passport or identity card and a photo of me holding a previously provided driver's license with a piece of paper incl. specified digits. I provided these and started waiting. After this without any additional request by the casino, I saw (luckily in the documents section) that this ”selfie” request had been changed to take a photo with a passport instead and the earlier provided file had been rejected. I provided this document.

22nd of Nov. I received additional request to provide a” self-identification video” This video had a lot of requests about contents (photo of email attached). However, this email did not contain any information on where I should send/upload this video. I had to go to chat support to find out if I should use my own Google Drive or other cloud service and make this video available to everyone who has the link to the file. I asked via live chat that if they require players to send this sort of video file why don’t they have the infrastructure for this on their behalf - The reply was its impossible to do so. I also provided this video and raised my concerns that I do not want to keep the open-end link active for a long time. I tried to information about handling time via live chat and several attempts later I managed to get information this could take ten days. After many additional attempts luckily I got a chat agent to promise me five days instead of ten. She also told me their t&c says five days and after this I was a” little confused” about this information (No time frame - > ten -> five, based on t&c). They took this time in full.

27th of Nov. I received once again another request for documents including a notarized copy of a passport, proof of ownership of a phone number, salary slips for the past 3 months, and finally a full tax report for 2023. I provided these 4th of Dec.

After providing these I tried to request handling time, The first few attempts were once again worth nothing, the answer was basically that they could not give any. Luckily I managed to get a reply after several attempts that it would take up to two weeks.

I tried to get updates on this many many times. Every time I have been told they cannot tell (nobody seemed to know that they had given me this earlier mentioned time frame). When I pushed it to their knowledge that I'd been given up to two weeks of handling time since uploading files then I finally got the answer they would complete the task within the time they had given. The latest news via live chat 17th of Dec. however they cannot tell if are they going to. Also, i got a bizarre message that there is bet-checking or some sort going on. Nobody has told me any of this before I've been in touch with them many many times and this information should have been on the table already. It seems to me they use every trick they can to prolong the verification. If there really is bet-checking going on for the note I've played these winning slot rounds 21th of nov. and ”bet-checking” starts less than 24 hours before the document review due time and almost a month from winning/playing any game rounds is really strange.

Dear askgamblers. Without your help and based on the complaint history of this operator it's clear to me I'm not getting anywhere with this verification process. They have already asked for way more extensive documentation I could have ever imagined. Every time I've provided more documents handling time has expanded. I simply want to see my account verified and my deserved winnings paid. Total of 2500€

Also, they have constantly appealed to extensive workload. This same thing has been going on in earlier complaints some of these dating years back in time. If they had this kind of delay ongoing for a very long period of time casinos with even decent business practices would have done something about it. When I raised my worries that this verification process has been constantly the issue in player complaints the chat agent told me: ” All negative reviews of this type are most often associated with fraudulent activity” and ” All honest players receive their deserved winnings”. As I can see there are many cases like mine where the verification process was delayed for weeks/months and this was a bizarre accusation towards players. A large portion of players have gotten their deserved winnings only after askgamblers complaint service. I will gladly provide more documentation if needed to AskGamblers team.

List of documents already provided to get the full picture here:

-Drivers license

-Proof of payment

-Utility bill

-Picture of passport

-Picture of me holding DL with a piece of paper incl. specified digits

-Picture of me holding passport with a piece of paper incl. specified digits

-Video identification with passport and paper note incl. specified text.

-Copy of notarized passport

-tax report of 2023

-salary slips for 3 months

-proof of ownership of a phone number

staus Resuelta
€2500

Estadísticas de quejas

Resueltas 18
Cantidad promedio $ 4,399
Duración media de quejas 4 días
Tiempo de respuesta promedio 2 días

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I’ve spent decades behind real tables so I’m not easily impressed, but Betsofa holds its own. The slot selection’s massive + their live dealer section actually feels legit. Bonuses are steady and the reloads give you a reason to stick around. What really caught my attention was the VIP program... got a personal manager who actually knows what they’re doing. Makes a difference when someone’s handling your issues fast and throwing in a few perks.

Now, it’s not perfect. The site can be a little slow to load sometimes... support could be sharper. Wagering requirements are on the heavier side too. But overall? Betsofa’s a solid online joint... maybe not the flashiest, but dependable enough for a guy who knows his way around a casino.

So, I’ve been playing at Betsofa Casino for a while now, and I can say, it’s a solid option. The slot selection is 🔥, tons of variety, and the live dealer games are pretty dope too. Plus the bonuses are nice, especially those reload ones that keep me coming back. One of the best things about this place is their VIP program. Got myself a personal manager who hooks me up with special bonuses and helps out whenever there’s an issue. Feels like real VIP treatment, which I’m a fan of.

But not everything is perfect. First off, the site can sometimes be a bit slow to load, which is kinda annoying when you’re trying to get into a game fast. I’ve also had a couple of issues with customer support being a bit slow to respond, and yeah, the wagering requirements on bonuses are kinda steep, so you really have to work for those rewards.

It's easy to deposit (of course haha) and they have a great variety of games. Also, their live support seem to be friendly. I like the open chat feature.

Impossible to verify if you win it seems. First I was verified. Then I won some money, wanted to withdraw - then they needed new documents.
They asked me for:
1.Birth certificate (that's a first time lol)
2. That I hold my passport next to my face + a piece of paper with a number on.

They rejected the latter because both my hands was not fully visible.

HOW do you hold something while also having your hands fully visible?

OH and you have to wait 24 hours each time before they look at your documents again.

Thank you for providing honest feedback to our work! We are sorry for the way the process of extended verification has made you feel. It is our constant goal to improve our services and provide you with the best possible experience. Let us inform you that the additional documents were requested by the Verification Department only for security purposes and in accordance with our Terms and Conditions. Please, note that it is our goal to process winnings as quickly as possible and we do not intend to delay processing. We appreciate you noticed that we have a great support team which always strives to help. If you have any questions - feel free to contact the team any time! With kind regards, Betsofa Casino Team.

user avatar

I am really scared to try out new casinos but when Askgamblers gets exclusive bonuses for its members it gives me a chance to try out casinos from different brands and that is how I came across Betsofa casino. The casino operates with a gambling license issued by the government of Curacao and is owned and operated by the group XXL services NV. The sign up process at the casino is quick and you get to choose from 15 different fiat currencies as you’re playing currency. The casino has Skrill, Neteller, Astropay, Mifinity and Ezeewallet as payment methods for fiat currencies. You can also use crypto methods to fund your account. The minimum amount for deposit and withdrawal is €20.
The casino has more than 100 slot providers and they have every big and small provider in the casino industry available on their site. They have a total of 8000 slots and some of th brands at their casino are Playngo, Pragmatic play, Relax gaming, fazi interactive, Hacksaw, Nolimit city. The casino gives its players match deposit offers on first, second and third deposit and to claim these bonuses you need to make a minimum deposit of €20. The bonus needs to be wagered 45 times in 7 days for it to be converted into real funds. During bonus wagering the real and bonus money are kept in separate wallets and when you gamble your real money is used first and all winnings from real money bets go to real wallet. After you exhaust your real funds the bonus wagering starts from your bonus balance. The casino right now has a Wheel spin promotion running on their site where every 24 hours you get one spin where you can win from 1 spin to 100 spins on the wheel and the max cashout from the bonus is €100.
So far I have made two deposits at the casino and successfully withdrawn my balance once. The casino processes withdrawals in under 24 hours. The verification process happens on weekdays and you can expect yourself to be verified in under 12 hours.

The maximum cashout from bonus is $100. The no deposit bonuses can be wagered with only real money that too on just one slot. The casino allows VPN but Pragmatic slots are still restricted for me as I am from India.

When I first read the review about this casino, I was quite impressed. Almost everything a player would want or prefer are available at the casino – 24/7 Live Chat service, lots of software providers, lots of deposit and withdrawal options, accepts both fiat and crypto currencies, and even has the Certificate Of Trust from Askgamblers. All these should make Betsofa Casino a safe and reliable venue to regularly play at.

Signing up and getting started went without any fuss. Then I proceeded on with a $60 USD deposit and claimed the first welcome bonus of 120% + 50 free spins, which automatically got credited into my account. It was only when I started searching for my favourite games to play did I realised that PlaynGo games were not available at all. Most casinos would have this provider’s games, so it made me wonder how come Betsofa hasn’t got them. So that makes for one sour point from me.

With my deposit and bonus money balance, I started playing on Zeus Vs Hades game by Pragmatic Play, so as to get some winning screenshots for the then on-going Pragmatic Contest at Askgamblers. As usual, and as expected too, the game played quite badly for me, taking up a lot of my credit balance but not giving any good big win from them. I then switched over to play my favourite Gamomat games, namely Roman Legion, Great Warrior, La Dolce Vita and Ancient Magic. Ah well, it probably wasn’t a good day for me and I still couldn’t get any good win from them either. Lost all my balance in the end, sadly enough.

What I found not to my liking was that PlaynGo games were not available in the games list, so I couldn’t play my few favourite games, but worse still, I even found out too that I couldn’t play my favourite Playtech games with bonus money – I can only play them without any active bonus. That really sucks! Thankfully though, Gamomat games made up for all that shortcomings and I could still spend some nice time playing my games. Otherwise, I certainly would not have signed up at this casino in the first place!

Thank you for taking the time to share such a detailed review of your experience at Betsofa Casino. We really appreciate your feedback and will use it to help us improve. We are grateful for your feedback and pleased to hear about the aspects of our service you enjoyed. We hope you found our 24/7 Live Chat service helpful, that you appreciated the diversity of software providers, and the multiple deposit and withdrawal options, and that you found our support for both fiat and cryptocurrencies convenient. We also hope you found our Certificate of Trust from AskGamblers reassuring. We're sorry to hear about your unfortunate run of bad luck and can imagine how disappointing it must have been when things didn't go as you'd hoped. Sometimes, it might just not be your day, and we empathize with your experience. We would like to kindly inform you that Playn'Go is indeed available at our casino. However, there may be regional restrictions that could affect access to certain games. We kindly suggest you contact our chat support team for assistance with such issues, as they are always ready to help. Regarding the Playtech games, you are correct in that some of their games do not support bonus funds and bonus bets due to the provider's settings. We understand this may be disappointing, but we hope you will be pleased to know that we offer a wide selection of other games where bonus funds are fully supported. We appreciate your understanding and hope that your future experiences with us will be more enjoyable. Please do not hesitate to contact our support team if you have any further questions or need assistance. Best regards, Betsofa Team

user avatar

BetSofa Casino: A Comfortable, Relaxing VPN-Friendly Casino Experience!

Soft, cool and pillow like textures that completely hug you when seated on this sofa complete with a footrest! This is getting interesting!

BetSofa casino, where my online gambling journey for it began in July 2021. I remember it like it was! Six deposits totalling $137.1 CAD. Why so specific? Because every CAD was worth the gambling pleasure! (And I know about pleasure 😈🤣)

BetSofa is the kind of place that makes you feel like you'll enjoy the spot based on how the casino feels! Upon first impression, I know it will be a good one!

In regards to these minimum deposits. Just $10 to get in on the slot action! It’s like the casino is practically begging me to join in on the fun. And the offers they posted for sale? Oh, the offers! I took up the free spins that range from 50 to 100 free spins for a mere $22.50 minimum. The 100 free spins split across five games were the ones I liked!

Now, for the casino's juicy part about everything! BetSofa is VPN-friendly. I chatted with a delightful representative named Emma, who confirmed that you can bypass those irritating country restrictions in order to play any game. Comfortable, VPN-friendly, and loaded with bonuses, what more could I ask for? A cold beer, yes please!

Speaking of bonuses, BetSofa serves them up like a five-star restaurant of your choice. The currency design now mimics the BTC style. It’s a bit awkward, but hey, it works! It’s like wearing mismatched socks, quirky but quite endearing.

BetSofa is not just an online casino, it’s a sale being sold. It’s flexible, accommodating, and downright fun. I do wonder if changing VPN locations would enable the Skrill deposit? It's something useful and I'm curious about that but would it be worth taking the risk to find out? Hopefully it's not a breach of their terms and conditions.

I give Betsofa a solid 10 out of 10 stars for the overall experience, the live chat, deposit methods (especially Interac and crypto) and the first impression feel of the casino! Excellent!

I play in Betsofa for 1 year and I am more than happy to be here. Many different games, cool design (however I remember the old one 😀 ), nice support girls. My withdrawal always is approved quickly. By the way, I am VIP there, so I have my own VIP manager, exclusive offers and also good cashback (up to 20%). I recommend this place to everyone for sure!

For me it's an average casino, nothing special, but not a bad one.
Really nice selection of top games - I appreciate it.
Possible to deposit via bank transfer.
Reload bonus of 50%.

Average welcome bonus pack.
Very small cash back bonus - depending on your vip status, you got your 20% only on the 21 level, but you will start only from 5%.
Blik is not available for deposit =(

Thank you for your honest opinion we are always trying to provide our customers with the best service and undoubtedly take your words about deposits and bonuses into account. Indeed, you are right about cashback, however, it needs to be mentioned that you can take your VIP levels fast by only making bets, and in addition to increasing your cashback percentage you receive bonuses on achieving each loyalty level of our total 22 levels. Moreover, we have a lot of other options for deposit( Bank transfer as you mentioned, for example) and as we are constantly developing our casino and trying to expand payment options, you can be sure in the future you'll see even more options for deposits/withdrawals. In conclusion, you are more than welcome to contact our LiveChat in case you experience any troubles or concerns, our LiveChat works 24/7 and is always ready to help you. Best regards, BetSofa team

user avatar

Betsofa is the best place to play. In december I won here 2000 euros and my payout was very quick. Support agents are always available and can help with any kind of issues. I love the daily bonuses that they offer and that sometimes they send exclusive offers by email. By the way, on the website is everything easy to locate, and design is pretty nice. I definitely will continue to play here.

The best casino I have ever played. I have been here many years and can say only positive things: nice and friendly support agents, fast withdrawals, big choice of payment methods. I love the VIP program, where I get cashback and nice bonuses. I have my personal VIP manager! This casino always adds some new bonuses and providers. Recommend this place to all players.

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