ZodiacBet Casino - Withdrawal problem of 4500€

RESUELTA

Scual29

Hi,

I contact you because I opened an account on Zodiacbet at the beginning of December 2022. I won an important amount of money, around 5000€ and decided to withdraw 4500€ the 10th of December to get my winnings on my bank account. When I made the withdrawal I was asked to reach some documents (ID Card, Proof of address, Selfie with my ID Card). They received every document and my account was verified. I received an email that my account was successfully verified and that my withdrawal would be treated as soon as possible.

Unfortunately I’m still waiting for my winnings and nothing has been done. I contacted the live chat and the support every day but every day they say that others is a problem with the provider and that they will contact me when my withdrawal is done.

I made some researches and saw that Zodiacbet is scamming people and do not pay out the winnings. I’m very desperate and angry and would like to get my money. I don’t really know if you can do something, I even contacted the Licence Provider but they are in Curaçao and I think it’s impossible for me to get my winnings without help.

So could you help me out to get my winnings I would be very generous if you help me out with my issue.

Kind regards

AskGamblers

Dear ZodiacBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of ZodiacBet Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

ZodiacBet Casino

Hi SCUAL29,
Please send us your username and email address.

Thanks,
Zodiacbet

ZodiacBet Casino

Dear Scual29,

We have revisited the case once again and reviewed the matter in query.

The user had initially placed a withdrawal for 4,500EUR on the 10th of Dec 2022, has passed the further KYC check and the request has been processed further. However, due to technical issues, the payment could not be processed, and the funds were released back to the account's available balance.

It is important to note that we have been in touch with the user that whole time, and he was up to date with all our actions, hence once the withdrawal was canceled, the user was made aware of that, and they are able to request it again.

Shortly after that, there was a successful withdrawal for 20EUR, several other attempts that ended up being canceled by the player himself, and a couple more in late Jan, that have been successfully processed as well.

Regards,
Zodiacbet

AskGamblers

Dear @Scual29,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

ZodiacBet Casino - Withdrawal problem of 4500€

Información sobre las quejas

Casino en conflicto

Motivo

Cantidad

€ 4500

ZodiacBet Casino Quejas

ZodiacBet Casino - No deposit money and no-one is there to help or answer