Queja #3 WinLegends Casino

WinLegends doesn't pay my 750 EUR

Por hemmulainen

hace 2 años

Winlegens doesn't pay my winnings!

I have waited over a month now for my 2 withdraws, with the total amount of 750€ (500€ + 250€).

Winlegends just say that my account is under some check but nothing happens.

My account was fully verified earlier and all payments went without problems until now.

I have been asked for more documents under this check and I have sent them but still, nothing has happened and they don't even answer when will I get my money.

I have tried to ask this many times already. This is just awful experience with them.

Can you help me to get my money?

Casino en conflicto WinLegends Casino

Motivo Pago retrasado

Cantidad €750

Discusión

AskGamblers

• Support Team

hace 2 años

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

hemmulainen

hace 2 años

I got my money.
This complaint can be closed.

Thank you!

hemmulainen

hace 2 años

I got 500€ today, thank you!
I also wrote to [email protected] and asked when I get my 250€ but havent got answer.

Can you write here when you will pay rest ?

Ill keep complaint open and update when I have received money.

WinLegends Casino

• Representative

hace 2 años

Dear HEMMULAINEN,

We inform you that the verification of your account has been completed by the risk department of our casino.

2024-03-06 11:40:09 UTC +0 You have been notified that your payment has been successfully made in the amount of 500 EUR.
You also submitted another request for withdrawal of funds in the amount of 250 EUR.

These withdrawal requests are processed on an individual schedule, by the rules:

9.2. The finance department has the right to determine its own payment and withdrawal terms, as well as the maximum and minimum withdrawal amount for each procedure, which may differ depending on the withdrawal method, account status, and other possible factors affecting the withdrawal process.

You can also always request a customized payment schedule by contacting [email protected].

All actions regarding your account are carried out strictly within the framework of the rules of our project.

Sincerely,
Winlegends Casino Risk Department.

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Intentional stalling of withdrawals

Hello,

I have been struggling to withdraw winnings from WinLegends for 1.5 weeks now. They have twice accepted only one of multiple open withdrawal requests in order to stall the others. Today they canceled my two open withdrawals and again asked me to make new withdrawal requests for smaller amounts.

1st time:

-> I had 2 open withdrawal requests each for 1000€

-> They cancelled the requests and asked me to make new requests each for 500€ (the casino has a limit of 3 withdrawal requests so clearly they stall and want me to play more)

-> I made 3 new requests each for 500€

-> They then accepted only one withdrawal request of 500€ and not the other two

2nd time:

-> I got lucky and won more so I made 3 withdrawal requests for 1000€ on 3.10.2024

-> They accepted only one withdrawal request of 1000€ and not the other two

-> Today I asked them why the other two withdrawals were delayed, answer was: "We would like to inform you that your withdrawal requests totalling 2000 EUR have been interrupted due to technical reasons. Please try to create withdrawal requests of 500 EUR each, the finance department will make the withdrawal as soon as possible."

I think it's quite clear that they are acting unfairly and continuously stalling the withdrawals. I have now made two new withdrawal requests each for 1000€.

If possible please help me. The casino's behavior is unfair and time-consuming. Thanks :)

Rechazada

€2,000