Unfair account deactivated

I opened my account at Will's Casino in 2020. I used their welcome bonus on my first cash deposit normally be expected. This can be clearly seen on my bonus history and deposit history from their site. Then I have only used bonus codes which they have sent to my registered account email without any problems for the Last 5 Years. The most recent code they sent was cold clusters which I entered that time of deposit. After completing wagering, a notification was given that funds of 1280.00 were now transferred to my cash account and were withdrawable. I then continued playing and made 2 Withdrawals. 1 for 750.00 and another for 180.00. I also still had a remaining balance of approximately 1400. Then they cancelled withdrawals without returning funds to account and also removed the 1400. Only to add 350.00 to account. When I inquired about this, they said welcome bonus T&Cs say max withdrawal is 10x deposit amount. I deposited 35. The major issue is that obviously I did not use welcome bonus for a second time. I know their T&Cs state that welcome bonus can only be used once per account. This is standard and I wouldn't even attempt to use welcome bonus again after playing there for over 5 years. It's odd that they were willing to overlook the fact that I had already used welcome bonus in order to try to Payout only 350.00. I have screenshots of bonus history proving I already used welcome bonus 5 years ago. which they actually at 1st denied I had already used. Then chat tried telling me code CLUSTERS was a ovitoons code, not from wills. My emails also prove this is 100% sent from wills casino. as their other bonuses carry higher max cashout they try to say I chose welcome bonus. I believe they rightfully should have processed my withdrawals instead of cancelling and removing funds. I have tried communicating this with them with zero success.

Hi there I made two withdrawal requests on Friday July 19, 2024 of $1000 and $104 since last Friday so now going on 6 days delay. When u make a withdrawal request it says within 48hours it will be processed so just wondering why so much of a delay!! I have made a couple of withdrawals at this casino but of much smaller amounts and it was a lot faster for me to receive my funds. I talked to agent she said she would let finance dept know. I email finance dept no response. Please help me out appreciate it!!!!

On 27.01 at 20.30 Moscow time, I made a deposit in this casino in the form of cryptocurrency, more than 24 hours have passed, the money has not been credited to the balance,

The support just unsubscribes that they are sorting it out and we have to wait, I'm already pretty sick of it, You can wait six months.

We live in the 21st century when crypto deposits are simple and fast,

but it turns out that in this institution it is quite the opposite!I would not advise anyone to make cryptocurrency deposits with them!

Please help me deal with them.

All the screenshots of a successful Toronto on my part, and some other Toronto offers.

Hello, dear AG! I had a really odd situation with the Wills casino both support and payment departments.

I have been assured numerous times that my withdrawals would be processed shortly after waiting the pending period.

It has been day 6 of waiting, on the website is stated a maximum of 5 days overall waiting time for a withdrawal.

First they explained me that it would be processed on Saturday (29.09.2023), then on Monday(1.10.2023) then maximum on Tuesday (02.10.2023) and since then I've been getting the same answer, that they cannot give me a specific time. When I ask if something is wrong. They say no. Everything is fine.

Attached you will find most of the conversations with them.

Best Regards,