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Will's Casino - The cryptocurrency deposit has not been credited to the casino account

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Will's Casino

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$ 66.69

artem7373 Rusia
Publicado el 29 de enero de 2024

On 27.01 at 20.30 Moscow time, I made a deposit in this casino in the form of cryptocurrency, more than 24 hours have passed, the money has not been credited to the balance,

The support just unsubscribes that they are sorting it out and we have to wait, I'm already pretty sick of it, You can wait six months.

We live in the 21st century when crypto deposits are simple and fast,

but it turns out that in this institution it is quite the opposite!I would not advise anyone to make cryptocurrency deposits with them!

Please help me deal with them.


All the screenshots of a successful Toronto on my part, and some other Toronto offers.


artem7373 Rusia
Publicado el 29 de enero de 2024

the casino returned the funds to the account from which the deposit was made, and I made the deposit from the cryptocurrency exchange, and not from my personal wallet, respectively, I lost money due to their clumsy system!I don't know what to do, but apparently the complaint is no longer relevant.

AskGamblers
Publicado el 29 de enero de 2024

Dear @artem7373,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we could understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is being finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lost the validity of you claim against the operator which led to rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Will's Casino Quejas

  • 4 de 4 Resuelta
  • 2 días Promedio de respuestas
  • 3 días Duración media de la queja
  • 1,283 USD Importe medio

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