WikiLuck Casino - Withdrawal and closure

Dear @Maryannk20,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

I have tired to get my funds and also have my account t closed to no avail. I have made 4 attempts to withdraw and each time the ask for an 8% charge to which I have replied to saying yes even though I feel I should t be charged again as its every 30 days but anyway I agreed to it and the then cancelled it and never notified me of that I only found out when I signed back into my account and seen my balance back available. I have made a number of attempts to have my account closed and when you do email support the give u another email address to notify them and that takes days for a reply to then be given a 3rd email address to which I have emailed for months now and never once got a single reply. So I just want to know the reason why my withdrawals keep been cancelled and not been paid? When am I going to get my funds? Also can the kindly close my account as it’s affecting my mental health now. I went into live chat each time to ask and they have no idea why just say the snake thing each time is that the would let the relevant Deimos and I’ll get an email which also has never happened.

Dear WikiLuck Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

The player's withdrawal was processed and the funds should be in their account. In addition the player's account is currently closed.

Regards,

Wikiluck

Dear @Maryannk20,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.