i requested to close this account yesterday at 3:30 first i tried via live chat i sent a request at 1 pm then email customer support at 245 eventually live chat responded and advised me to email customer support at 3:30 which i did immediately. i still havn't heard from same and gambled an extra 300 euro approx due to not closing my account.
i contacted live chat ad emailed customer care and support again but nothing.#i personally think this is wrong i advised i have a gambling problem and request immediate closure.
i feel as a company they take advantage of their customer vulnerabilities
can you please intervene and request account closure.
i do see i am also not the only one to make such a complaint it a refund can be given i will appreiate it but i just really need this account closed
Información sobre las quejas
AskGamblers
Dear WikiLuck Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
My account is now closed, I only realised this when I tried to log in again after this complaint was submitted. There has been no communication from wikiluck regarding refund or to state account is now close.
Thank you Askgamblers for your help. I did try wikiluck support team again regarding refund my emails are been ignored and the chat is just an automated bot that advised someone will be in touch but yet I never received any response from any of my request be it account closure or refund.
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
WikiLuck Casino Quejas
- 2 de 2 Resuelta
- 1 día Promedio de respuestas
- 5 días Duración media de la queja
- 207 USD Importe medio
Tiene problemas con WikiLuck Casino?
