VulkanVegas Casino - Still waiting for my withdrawal 1100 PLN

Załączam rozmowy na czacie

Dear VulkanVegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Brak słów, oraz informacji od vulkanvegas.

No words, and no information from vulkanvegas.

Dear @Joannadk,

Kindly note that, since you used the international domain of our website to submit your complaint, you are expected to use English only in your further complaint-related communication.

Thank you in advance for your cooperation.

Hello Joannadk
Thank you for your complaint at multiple platforms.
Regardless of the number of complaints, the withdrawal request was approved by the casino in a timely manner and is now being processed by the external Payment Service Provider. Unfortunately we cannot influence the speed of money clearance.

Thank you for understanding.

Regards

We keep talking about the supplier, and where in the regulations does it say about waiting 5 days for processing by the supplier? Today at 00.00 the processing time ends! I believe that payment via mifinity should be immediate. Of course, the case is not resolved.

I waited 5 days for the supplier to process my payment. After 5 days and contacting the chat, the casino still told me to wait. @ASKGAMBLERS help. I want my own money back.

Dear Joannadk
Please make a withdrawal request via alternative payout methods, such as Skrill, bank transfer, etc.

Warm regards

Bank transfer withdrawal order completion. When will I receive the transfer? 500925­2d-­940­e-4­714­-8d­c8-­4b9­9fa­f7f22c.

Hello Joannadk
The request has been approved by the casino.
Bank transfer usually takes up to 7 working days.

Kind regards

Case solved, thank you AskGamblers. I believe that the casino can come before this problem, pay out much earlier. It does not change that my opinion about this casino is unavailable. Thanks to you, the matter has been resolved.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.