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Universal Slots Casino - Delaying payment

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Información sobre las quejas

Casino en conflicto

Universal Slots Casino

Cantidad

€ 120

Usuario inactivo
hace 5 años

Hello guys,

I registered on this casino around 5 days ago using AG coin of 10€ through askgamblers. I ended up winning in slots an amount enough to withdraw. Live support told me I could withdraw already so upload all my documents and got easily verified. I also made a valid deposit of 20€ (minimum) to be able to withdraw. After that I requested a withdraw by credit card which got refused by payment operator because my credit card doesn't accept payment directly to it. Ok, no problem. I deposited once again using ecopayz and sent my account information. Got easily verified and all good to go. The problem is my withdraw is still pending... When there was a mistake they answered me in less than 20 minutes... Now that everything is correct they took +24hrs to answer a email.

My withdraw is pending for days now.. I need your help so they can start to pay because this is really frustrating... It's kinda they do it on purpose.. First they answer in a couple of minutes and then they just take a lot of time!

Please guys help me fix this issue..

My casino username is: < username removed >

AskGamblers
hace 5 años

Dear @player,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Usuario inactivo
hace 5 años

Hello, thanks for your reply.

The amount in dispute is 120€ (which 60€ was from deposits so I could be able to withdraw).
The other 60€ are free spins winnings from AG-Coin... They are delaying my payment for days now!
I hope you can help me in this matter, thank you!

Usuario inactivo
hace 5 años

Hello everyone,
I have finally received my winnings after so many days of waiting. And this was a small amount, imagine if it was a grand.
I would advice anyone thinking about playing in this casino... they take ages to pay your winnings.
Thank you askgamblers for your support!
Have a nice day

AskGamblers
hace 5 años

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Universal Slots Casino Quejas

  • 8 de 9 Resuelta
  • 2 días Promedio de respuestas
  • 4 días Duración media de la queja
  • 1,369 USD Importe medio

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