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Universal Slots Casino - False advertising

RESUELTA
Información sobre las quejas
Casino en conflicto Universal Slots Casino
Motivo Bono no concedido
icecold666 Nueva Zelanda
Publicado el 24 de septiembre de 2020

Bonus was given via email for 20 wager free no deposit spins.

Tried to activate it to no avail and contacted chat to be told the following (copy is attatched).

Staff could not provide where it was stated as a rule and even stated that there was no such rule in place as you will see in my chat communication with them.

Also gave them definition of false advertising as you will see which did nothing to give them any concern.

There site also goes on about transparency.... yea freakn right!!!!!!!!!

Publicado el 26 de septiembre de 2020

Dear ICECOLD666,

I am very sorry for this issues and confusion about Us, my sincerities apologies.

You now have already added the No deposit bonus with 20 free spins and another 20 free spins more for the inconvenience.

Good Luck

Best Regards

AskGamblers
Publicado el 27 de septiembre de 2020

Dear @icecold666,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Universal Slots Casino Quejas

  • 8 de 8 Resuelta
  • 2 días Promedio de respuestas
  • 4 días Duración media de la queja
  • 1,458 USD Importe medio

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