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Unique Casino - 5th business day withdrawal still pending

RESUELTA
Información sobre las quejas
Casino en conflicto Unique Casino
Motivo Pago retrasado
Cantidad € 1500
stefanos2110 Grecia
Publicado el 2 de octubre de 2021

Hi Aksgamblers team,

I really need your help and your support with my pending withdrawal. I made the request on 26 of September (1500 euro), this is my second withdrawal in Unique Casino, though things now are totally different. I contacted customer service many times and I got really at least five different answers about the reason why my request is still on pending situation. I was told from Monday that the request will be processed within the next business hours then I was informed about three business days then I was informed about five business days and yesterday I contacted the customer service again and the agent informed me that all his previous colleagues were new at the job, still learning and provided me with the wrong information and withdrawal timeframe.

In my request to speak with a supervisor obviously he informed me that there was nobody, and the service was running on it’s own without supervision. In previous contact an agent trying to help me, he insisted that I should send a contact via the website using his name so that the task can be assigned to him to escalate it further, something that I did and of course nothing of this ever happened.

Except for the pending 1.5 K withdrawal I have 3K in balance and I’m really wondering isn’t there someone to protect the players in such cases? How can a Casino act in such a way?Isn’t there any auditing authority to check and protect the players in such cases?

Can you please ask gamblers help me with my request? As you understand in order to withdraw all my balance, I don’t know how much time all this gonna get.

Thank you very much in advance for your support.

Stefanos

stefanos2110 Grecia
Publicado el 4 de octubre de 2021

Hi @askgamblers,

My withdrawal has proceed, please close ticket.

Thanks for your help

AskGamblers
Publicado el 4 de octubre de 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.