Tsars Casino - Withdrawal late again 1300 Euro

Yesterday I withdrawal 1400€ more so it’s 2700€ in total

Dear ETRAX1227,

Our finance team has reviewed the withdrawals you mentioned and confirmed that they were successfully processed on our end.

We recommend contacting your bank for further clarification on these transactions. To assist you in this process, we have sent you an email with a confirmation, which should facilitate locating the missing transaction.

Please check your email, and if you have any questions, do not hesitate to reach out to us via live chat. We are here to help.

Regarding your latest withdrawals, they were successfully sent from our side. Please note that it may take 1-3 banking days for the funds to reach your bank account. If the funds do not arrive within this timeframe, please contact our support team so we can escalate the issue and resolve it promptly.

Kind regards,
Peter

Hello Peter,

It’s always the same….the withdrawl isn’t in my bank account as always and even I didn’t received an email …
I asked my bank and they said they are not holding anything back!
I did this before I wrote here

Dear ETRAX1227,

We apologize for the inconvenience you are experiencing. We are currently investigating the issue with our payment provider to resolve this matter as quickly as possible. Rest assured, we will keep you updated on any developments.

If you have any questions or require further assistance in the meantime, please do not hesitate to contact our customer support team. Your satisfaction and peace of mind are our top priorities, and we are here to support you through this process.

Thank you for your understanding and patience.

Have a great day ahead!

Warm regards,
Peter

The problem is still not solved…the money isn’t in my bank account or in my tsars account!
It’s been more than 2 weeks now

Dear ETRAX1227,

We apologize for any inconvenience this may have caused you, and we appreciate your patience while we resolved this issue.

We are glad to inform you that the funds have been successfully transferred back to us from the player's bank and added to the player’s gaming account. As we may observe, the player made withdrawal requests, which were successfully processed by our Finance team.

If you have any further questions or concerns, please do not hesitate to contact our customer support team.
They are available 24/7 and can be reached via email at [email protected] or our live chat.

We hope you have a pleasant evening ahead!

Sincerely,
Peter

Dear @Etrax1227,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

They added it to my player account and I did withdrawal it to another bank and I will let you know when it is in my bankaccount

The money arrived in my bank account so the case is solved! Thank you

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.