Hello!
As title says, withdrawal request on tsars casino got stuck on "pending" status.
Withdrawal request was made 31.5.2024.
I have contacted tsars support several times regarding this problem and i have always gotten the same response "issue has been forwarded to the Finance department and they will contact as soon as the problem is fixed etc etc". It has been way over a month and still no update.
I have been playing there for several years, made several deposits and withdrawals and never gotten any problems except this time. Could it be a real issue they are trying to fix or are they not trying, i do not know. But what i do now, this is not normal and they should reward the withdrawal amount back to my gaming balance as this is not an issue caused by me.
Transaction number: 862118102
Amount: 1000eur
I do not have any screenshot proof of the transaction as my transaction history on tsars is slowly getting cleared as it has been so long.
Información sobre las quejas
Dear JOHANXD,
We are writing to sincerely apologize for the delay in processing your payment. We understand the inconvenience this may have caused and want to assure you that we are actively working to resolve the issue with our payment provider as swiftly as possible.
Our team is in constant communication with the provider, and we are making every possible effort to expedite the resolution process. Please be assured that we are doing everything in our power to ensure that your payment is completed promptly.
In addition, our team has credited an apology bonus to your account to compensate for the inconvenience caused.
We greatly appreciate your patience and understanding during this time!
Sincerely,
Peter
Hello!
Issue got solved today. The withdrawal request amount got returned back to my gaming balance. I am happy and also not so happy as this took very long time to solve, but i do understand.
Thank you and as i said earlier, been playing at tsars for several years and i will keep playing, best online casino in my opinion.
Best regards
Johan
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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