TrustDice Casino - Long delay of withdrawal, no communication

Dear user,

You are still in the KYC, once the verification procedures are done, you will receive an email from our security team. Your withdrawal will be sent normally if you pass the KYC verification procedures.

Because we have responsibilities against the wash money, bonus abusers, and other violations on our platform. So we have the right to carry out “KYC” (Know Your Customer) verification procedures.
Please check our terms (https­://­tru­std­ice.wi­n/t­erms): “3.9 We have the right to carry out “KYC” (Know Your Customer) verification procedures and access to your Member Account may be blocked or closed if we determine that you have supplied false or misleading information.”.

You can follow up on your progress by write to [email protected] directly. Thanks for your understanding and cooperation.

Regards,
TrustDice Team

Dear user,

KYC verification procedures need to be reviewed by the security team, so it spent some time.

Your verification procedures are done now (Oct. 12th). And your withdrawal has been sent successfully, here is the TXID: < TXID removed >

Thanks for your patience. Have a nice day!

With Respect,

TrustDice Team

Thank you for sending payment, but please do not publish my TXID in public forum!

dear AskGamblers
1. thank you for great service to gamblers
2. please could you remove the TXID from the post above
3. I have requested my remaining balance from Trustdice, plesae leave complaint open until it is processed. Trustdice website says: "Mostly, withdrawal funds will be sent instantly, but in some cases (security check, Insufficient hot wallet balance, etc.) withdrawal request might be delayed for up to 24 hours."

Dear user,

All your withdrawals have already been sent to you. Please check them.
Have a nice day;))

Regards,
TrustDice Team

Dear @CXFN,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

TrustDice: yes, all received, thank you.

AskGamblers: case resolved, many thanks.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.