Hello AskGamblers Complaint Team,
In conclusion, our investigation reveals that the player has violated multiple Terms & Conditions of our website.
3.2 You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting our support team via the Live Chat. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.
3.4 As part of the registration process You will have to choose Your username and password for Your login into the Website. It is Your sole and exclusive responsibility to ensure that Your login details are kept securely. You must not disclose Your login details to anyone. Trustdice.win is not responsible for any abuse or misuse of Your Member Account by third parties due to Your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party.
8.1 You hereby declare and warrant that:
8.1.2 You participate in the Games strictly in your personal non-professional capacity for recreational and entertainment reasons only.
8.1.3 You participate in the Games on your own behalf and not on behalf of any other person.
We reassure that our decision is well in line with our T&C on the basis of 13.1 & 18.1.
13.1. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings, and in extreme cases, your deposits, and apply such funds to any damages due by you.
18.1. Without restricting our ability to rely on other remedies that may be available to us, we may suspend and/or terminate your account, cancel any outstanding bets and/or confiscate any or all funds in your account at our absolute discretion if:
* we determine that you are acting in a manner that is detrimental to the conduct of our business;
* We determine that you are using TrustDice.win in a manner that gives you an unfair advantage, for example making bets on insight or professional knowledge about a sport gained via personal involvement or participation in the particular field of sport or using the late bets strategy;
* we suspect that you have registered, manage or direct your betting activity on multiple user accounts in an attempt to hide your betting activity, bypass our set trading limits or violate any promotion Terms and Conditions;
Best regards,
TrustDice Team
