Casino Room - Refusing to refund deposit after violation of bonus terms

Of course I would like to win a win. Since I think it's not my fault that I was so badly helped in the chat support. I admit my mistakes when I know that I am to blame for them. Now there are many casinos on the market. Each has its own rules and every time I try to understand them! Sometimes I ask for help myself, because it's hard for me to understand. I want to say that the casino with the name C **** O (not advertising) when I did not know the conditions and turned into a chat - threw me the full terms of the bonus and reported on the pitfalls. I also do not understand the next moment, I already played in this casino before and took bonuses from them and played at the rates above 5 euros! and then I was taken out without problems! the amount of withdrawal was about 1500 euros

Please refer to our terms and conditions

9.8

The maximum permitted bet is €5 for bonus wagering purposes ie. placing a Bet on the SITE using a bonus granted to a Player in relation to an initial deposit; an amount which has been won by using a bonus; or any amount which has been otherwise allocated to a Player in relation to a bonus. Upon a breach of this term, a Player agrees that the bonus and any associated winnings resulting from Bets of amounts larger than €5 can be voided by SITE. Game play will be audited before any withdrawals are processed.

9.11

In case of any bonus Terms and Conditions in different languages, the prevailing language shall be English.

Please also note that we have this rule in RU as well:
www.ca­sin­oro­om.c­om­/ru­/bo­nus­-games/

You had previous wins and you're up €1000, we will always honor your wins, but this time you have won betting substantially more than you were allowed to with bonus money, therefore TCs apply

You refer to the rules. I already understood this. I repeat my claim.
1) Why do your managers do not know the conditions?
2) Why did your managers see that I violated the rules (They themselves reported this) were not warned?
3) Why except sorry - from the manager, I got nothing more?
4) Why is there no Russian version of the rules in the mobile version?

In communication with the leader, who apparently seems to answer me, we understood. Rules are rules. For the work of casino managers nobody answers. I did not receive an answer, why managers went unpunished and kept silent. I did not get an answer why I was not returned, at least a deposit. In general, the situation is clear. The casino wanted to throw and threw. Last time, with a bonus as far as I remember, I also played at rates above 5 euros and did not withdraw any money.

Just sent a complaint to the MGA with the answers of this manager and with correspondence with their manager.

We have received the complaint and submitted the information to the ADR, I understand your disappointment, but you're in breach of the TCs and the rules for bonus play-through. We'll let the ADR handle the complaint moving forward.

Unfortunately, considering that both parties involved in this dispute did not reach to a mutual agreement and that player already confirmed that they have submitted formal complaint in front of the official regulatory body, AskGamblers Complaints Team have no other option but to close this complaint as Unresolved.

As soon as AskGamblers Complaints Team is being notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.