Queja #2 The Slotz Casino

Theslotz casino refusing to pay my winnings

Por maya5566

hace 10 meses

I won €300 at The Slotz Casino and have been trying to withdraw my winnings for more than two weeks now. I have contacted customer support multiple times, but they keep giving me different excuses and refusing to process the withdrawal properly.

I requested the payout to the same card I used for my deposit – three times – and every time they simply returned the money back to my casino account. It feels like they are just waiting for me to lose the money instead of paying it out.

Their support gives no real solutions and keeps stalling the process. This behavior is unacceptable and feels deliberately deceptive. I strongly advise others to be cautious with this casino.

Casino en conflicto The Slotz Casino

Motivo Pago rechazado

Cantidad €300

Discusión

AskGamblers

• Support Team

hace 10 meses

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

maya5566

hace 10 meses

Dear AskGamblers Team,

I’m writing to express my heartfelt gratitude for your assistance. Thanks to your support, The Slotz Casino has paid me the full amount owed. I truly appreciate your help in resolving this issue your efforts made all the difference.

I will definitely be recommending your site to all my friends who enjoy online gambling. Thank you once again for your outstanding service!

Warm regards,

maya5566

hace 10 meses

Dear AskGamblers and Slots Casino,

I am writing to follow up on my recent withdrawal via Jeton, which has still not been credited to my account.

Initially, I was unable to open a Jeton account as requested by the casino. However, I have now successfully completed all verification procedures, and I have had a fully verified and active Jeton account for several days. Following this, I submitted a withdrawal request using Jeton — a method that was specifically suggested by Slots Casino.

Despite meeting all the requirements and completing the withdrawal through the recommended method, the funds have not been received in my Jeton account. Additionally, I have not received any response to my emails from the casino.

I kindly ask: when can I expect the funds to be credited to my Jeton account? I have fulfilled all the necessary conditions on my end and would appreciate clarification and resolution as soon as possible.

Thank you in advance for your attention to this matter.

maya5566

hace 10 meses

I still see that the funds are in my casino balance, which clearly shows that no withdrawal or refund attempt has actually been made. If the casino had really tried to process a transfer, the balance would no longer be available in my account.
The suggestion that this issue is “only subject to player preference” is inaccurate. The issue is not about preference, but about basic access to any functional withdrawal method. The casino has failed to provide a viable solution, despite having my valid bank details.

Estadísticas de quejas de The Slotz Casino

Resueltas 12 / 12

Cantidad promedio $469

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

The Slotz Casino Quejas

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