The casino has delayed payment for over 2 weeks for the amount of 100 euros.
I've made a deposit with Zimpler and they force me to make a withdrawal with the same payment method while saying Zimpler doesn't work.
I made a bank withdrawal request to the same bank account I made the deposit with and it was rejected.
Now I've made yet another withdrawal request to the bank and I wish it to be paid as soon as possible.
Dear Lamba,
We would like to inform you that we attempted to process your withdrawal request via Zimpler on 02/03/2025. However, the payment provider (Zimpler) rejected the transaction. Following this, we reached out to you, requesting that you contact Zimpler to determine the reason for the rejection.
On the same day (02/03/2025), we received another withdrawal request via bank transfer. Unfortunately, this request was also rejected due to our policy, which requires withdrawals to be processed using the same method as the initial deposit, in this case, Zimpler. We then contacted you again, advising you to reach out to Zimpler to resolve any issues preventing the withdrawal.
As an exception, we have approved and processed your most recent withdrawal request via bank transfer, submitted on 02/04/2025. Please note that it may take 3-5 business days for the funds to reflect in your account.
If you have any further questions or require additional clarification, please do not hesitate to contact us. We are happy to assist you.
Best regards,
The Taikaspins Team
AskGamblers
Dear @lamba,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Funds received, thank you for assistance.
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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