Sportsbet.io Casino - Closed my account and confiscated my entire balance 4173 USDT

Dear Sportsbet.io Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers Team,

The user TantinZa contacted us on 20/01/25 at 05:14 GMT due to his inability to complete the KYC (Know Your Customer) procedure. Upon his contact, the user was assisted and was asked to go through additional verification.
This confirmed that the player TantinZa was using their account to bypass our trading limits, which is a breach of our Terms and Conditions rule 19.1 (https­://­spo­rts­bet.io­/he­lp-­cen­tre­/he­lp-­oth­er/­hel­p-o­the­r-t­erm­s-a­nd-­con­dit­ion­s/g­ene­ral­-te­rms­-co­ndi­tions).

The final decision by our Player Safety and Assurance Team was to close the account permanently with no return of balance. The user was informed about this via email on 23/01/25 at 06:47 GMT, and no further correspondence has been held.


If you have any further questions, feel free to ask us.

Kind Regards,
Sportsbet.io Team

Dear Sportsbet.io Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

I don't know what you mean by bypassing your trading limits, I only made 2 bets and played roulette, I haven't used my account in a year, I bet on NBA and NFL, I could have made these bets and played roulette anywhere else because they are nothing special and there is no way to obtain advantages in this, not even by having many accounts, as they are accusing me, but I chose their casino without imagining that they would keep all my money, I had even recommended their casino. a few friends, my account had barely won accumulator bets of very small amounts in the past, Gentlemen of Askgamblers, I ask you to help me recover my won Balance legitimately and without cheating.

Dear AskGamblers Team,
We have sent you an email with the overview of the case, and evidence.

Feel free to get back to us if you have any other questions.
Many thanks.

Kind Regards,
Sportsbet.io Team

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Sportsbet.io Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.