Sportsbet.io Casino - Account access and funds

Dear @Satyasingh,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

I believe it's 122 toncoin or little more
As it's been more than 15 days I am not quite sure

15 days ago 122 toncoin was equivalent to 488$ when i had achance to withdraw
I cant attah a file because I am not ble to login to my account

Latest update: Sportsbet has disabled my account for submitting the complaint.
On a last ditch effort I tried to connect with them in hope of resolving,but they proved me again how ineffective they are.
This time I am not just looking for funds but for compensation for making me to through this unnecessary things and waiting my valuable time.

I provide them with all the proofs about how their team had acknowledged that my mail was updated (u was using temp mail where I couldn’t send any email but only receive,hence the change in email) and my account was verified

But being the imbeciles they are,they refused to accept but once I provided them the proofs ,they are shellshokced and have gone cold .

You can see the following conversations and decide for yourself .

Dear AskGamblers Team,

As per the email address disclosed above, we can confirm that the complainant is not the account holder.
For security reasons, we are unable to share any information with third parties.

Feel free to reach out if you need any additional information or documentation, and we’ll provide it to you privately.

Best Regards,
Sportsbet.io Team

Dear Sportsbet.io Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Is sportsbet team Blind?

Can they not see the screenshot provided??

They have acknowledged the updated mail from <email address removed> to the present one <email address removed>

They even sent me account is verified and can play as usual

I have provided proof for all the conversation

I have deposited and withdrawn more than 800 Toncoin ,and i had no issues

Now why would they acknowledge to updating the mail and account verified status?

Why these < offensive language removed > send mail to <email address removed>

And mention username satyasingh123 ,your account is verified and you can play as usual on March 11th?

Dear @Satyasingh,

Please keep in mind that using offensive language or any other form of activity which could be classified as verbal aggression is considered a severe violation of the AGCCS Terms and Guidelines. Any further similar activity or attempt will lead to immediate rejection of your case and a permanent ban on using any of the services offered by AskGamblers.

Thanks for your cooperation.

I sincerely apologise for my language
I have provided all the relavant proofs here as well as to the sportsbet team.

I am mentally tired and frustrated to be treated like this
I have not breached any t&c because just a day before when i raised issue account lock i had withdrawn 200Toncoin

Till now i have withdrawn more than 800 toncoin and u never had any issue(sportsbet team can verify this statement)

I have cooperated in every possible way and have answered all security questions presented to me.

Sportsbet team have acknowledged the following two
1- Email is updated
2- Account is verified

I have uploaded the screenshots for the same.

I just don’t know what to do and will I really get my funds back.

Thanks to Askgamblers team for supporting me and I will behave professionally from now onwards.
You have my word

Sportsbet team has mentioned they don’t believe that i am account holder,
they have trust issue even after answering all their security questions and verifying account.
Can they transfer back the funds to the same address from where it was getting deposited?
So they can go to sleep at night believing they transferred funds to the right person and i get my money back because i am the rightful owner of that account !

Is this ok?
@ Askgamblers team
@Sportsbet.io

Dear AskGamblers Team,
We have provided the requested information via email.
Please do not hesitate to let us know should you need further details.

Best Regards,
Sportsbet.io Team

Dear Askgamblers Team,
I trust you to look into my screenshots and if necessary i will provide access to my mail both registered one and updated one as mentioned by sportsbet team
You guys are really my last hope and whatever necessary required from my side I would be happy to assist

If i had breached any t&c, the team would have mentioned in the first reply itself as they have done previously with many of your complaints.

I just want by funds back and I just don’t seem to understand , how the issue got this complicated.

If sportsbet wants to verify again and ask any security questions
I will answer to them here itself because in email I have already done with that process and they have acknowledged too but for their own ego satisfaction
I will do it again.

I really needs my funds back and that’s all i care about

Dear AskGamblers Team,
To conclude the matter from our side, we would like to highlight that the complainant is not the holder of the account they are attempting to access. Our investigation has confirmed that the complainant did not create the account, but instead attempted to take over an existing one belonging to another person.

This would breach our Terms and Conditions, rule 3.1:
3.1 In order for you to be able to place bets on our Website, you must first personally register an account with us ("Member Account").

Best regards,
Sportsbet.io Team

Dear all,

Following a careful review of valid information and proof presented by Sportsbet.io Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.