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Withdrawal denied due to unspecified term


user_avatar
Por cordlesx
hace 6 años

Hello, i played this casino. I have done a lot of deposits. Than I want to do withdrawal request. --506 euro. I was waiting a lot of days. I sent all documents. Today I get mail and request was denied. And casino remove my winnings. Now I have 150 Euro! (i had 506)

Mail:

Dear Ondrej

As part of our regular withdrawal review process, we have seen that the terms and conditions of the casino were not met.

Our Terms and Conditions prohibit placing single bets equal to or greater than 30% from the value of the deposit.

We have therefore cancelled your withdrawal request and removed the winnings.

Should you have any questions please contact our customer support via live chat on our site.


Kind Regards,

Verification Team

Casino en conflicto Spintropolis Casino
Cantidad €356

Discusión

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name
Good morning, today I received the funds. We can close this complaint as resolved :)

Big thanks to Spintropolis and Askgamblers :)
User name
Hello, still waiting. I will reply tommorow again.
User name
Dear CORDLESX

Kindly update us if you receive the funds.

Kind regards

Spintropolis Casino

Estadísticas de quejas de Spintropolis Casino

Resueltas 2 / 2
Cantidad promedio $766
Duración media de quejas 11 días
Tiempo de respuesta promedio 2 días