Spintropolis Casino - Have not received my withdrawal for three weeks

Thank you for bringing this matter to our attention.

We have seen that your withdrawal was sent to Skrill payment on the 24th of November 2020. The casino finance team has been informed by the payment processor that Skrill has payment issues and all payments request were rejected.

Since Skrill payment was not feasible, you have been asked to provide a bank statement with IBAN to process the payment buy wire transfer.

The payment request was processed yesterday and update us in the next 3 business days if payment was received.

Thank you for your understanding and we apologise for the delays.

First of all I do not understand why not try making the payment to skrill once again but that is not a problem, I sent you my bank account details so I am waiting for the wire transfer in this case. Furthermore, I don't understand (if that is true, but in my opinion that is not) why not inform me if you tried making a payment to skrill on 24th of November and it was rejected. Not only you did not inform me, but I was 4 times on live chat and they always contacted finance team and the answer was always "there is delay in the payments but it will be processed very soon". Doesn't make sense, does it?
I will inform you when the withdrawal reached my bank account.
I have also made one more withdrawal request, my final balance of 789 eur.

Kindly confirm if the payment was received. Thanks

Neither have I received my withdrawal of 950 eur nor my another withdrawal of 789 eur has been approved yet.

@SARUNIUX

Can you please update us if payment was received. Thanks

Dear @saruniux,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I have received my withdrawals. Thank you for your help Askgamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.