Queja #3 Spinight Casino

Spinnight Casino - Account closed and 300 euros payment never received

Por Fabio M.

hace 1 año

Dear AskGamblers Team,

I hope this email finds you well. I am writing to bring to your attention an issue I’ve encountered with my Spinight account, and I would appreciate your assistance in resolving it fairly.

As an online streamer and community leader, I regularly review and promote casino platforms transparently during live sessions with my followers.
On December 4th, I decided to try Spinight in one of my streams to showcase its reliability. I registered and deposited €20 via Apple Pay, with no promotions, bonuses, or free spins involved.

Here’s a detailed timeline of events:

I played Sweet Bonanza Candyland by Pragmatic:
Bet €20 on number 1, winning €40.
Re-bet €40 on number 1, winning €80.
Repeated with €80, winning €160.
Finally, I wagered €160, hitting a multiplier followed by number 1, earning a total of €800.

I proceeded to withdraw €800 but encountered an error. After contacting support via email (chat was unavailable), I was informed about the daily withdrawal limit of €500. I followed their guidance and requested a €500 bank transfer, which was successfully credited to my account on December 6th.

Upon returning to the site to withdraw the remaining €300, I found that the funds had disappeared. Checking the transaction history, I noticed a €300 withdrawal marked as "cash," unlike the €500, which was processed via bank transfer.

I contacted live chat support, and the operator assured me the €300 had been processed successfully but couldn't clarify how or when I would receive it. I waited for further communication.

Upon attempting to log in later, I received a "login blocked" error. After reaching out again, I was informed that my account had been closed for allegedly violating terms and conditions, with the €300 being treated as "compensation."

I strongly believe I have played honestly and adhered to the platform's rules. My goal was to showcase Spinight’s integrity to my community, ensuring they could trust it as a gaming platform.

I kindly ask for your help in resolving this issue by processing the remaining €300 that I rightfully won. I value fair play and transparency and had hoped to establish a positive long-term relationship with your platform.

Thank you for taking the time to review my situation. I look forward to your reply and resolution.

Casino en conflicto Spinight Casino

Motivo Cierre de cuenta

Cantidad €300

Discusión

AskGamblers

• Support Team

hace 1 año

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Spinight Casino management acted in accordance with their Terms and Conditions, especially terms 6.9 and section 9

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

imalexio

• Malta

hace 1 año

Dear Spinight Team,

As I have already specified on several occasions, I was not aware of the restriction regarding the use of my affiliate link for personal registration. I followed the same steps that I recommend to viewers during my live streams to demonstrate transparently how to register on your site using my link.

I did not earn any commission from this activity. My goal was to show the reliability and seriousness of your platform by personally depositing €20 in an open and transparent manner. (The fact that my gameplay during the live stream went well is actually a positive factor for your reputation.)

I now understand that having an account registered via my affiliate link is not allowed (a simple warning would have sufficed), but I believe it is fair to receive the full winnings I achieved. I have already received €500, but the remaining €300 were "confiscated" as stated in your communications.

I kindly ask for the remaining amount to be credited to me, as it was fairly won.

Thank you for your understanding,
Fabio

Spinight Casino

• Representative

hace 1 año

Hello,

We would like to note that this player in question is in fact an affiliate partner of us and is in private communication with an associated account manager.

The player in question as an affiliate has an affiliate deal with Spinight. After closing said deal with the affiliate program, the player then proceeded to deposit using his affiliate link, something that is not allowed since the affiliate receives a commission from deposits from players that they refer to the casino. In this case the Affilaite would receive a commission from this initial deposit, however, the issue is that the player is in fact the Affilaite. Therefore this can be considered fraudulent traffic.

Normally, in these cases, the initial deposit is returned to the player however before the affiliate admitted it was his own personal account he was able to withdraw 500 EUR.

All relevant evidence has been presented to AskGamblers via email in order to maintain the privacy of the individuals.

Kind Regards,

Spinight Team

Estadísticas de quejas de Spinight Casino

Resueltas 5 / 5

Cantidad promedio $295

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

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