Queja #5 Spinight Casino

Account reopened after self exclusion

Por Riko92

hace 8 meses

Hello,

I'm here to ask for help, please, and especially to prevent my situation from getting worse.

I'm explaining my problem. After losing more than €1,500 on the site, I decided on Tuesday, October 1st, to ask the site Spinight to permanently close my account due to addiction. I specifically specified addiction. Indeed, I'm a compulsive gambler and I can't control myself. I lose a lot of money. I'm under medical supervision and guardianship.

The site closed my account on Tuesday, October 1st, but on Wednesday, my urges returned, and I asked the site to reopen my account. They told me that all I had to do was send an email with an ID card and a sentence stating that I was responsible. Since I didn't have an ID card because it was held by my guardian, I sent a selfie with a health insurance card (carte vitale), which is not an official document at all, and it's not even an ID card; it's for medical checkups. In 5 minutes, they reopened my account, and I lost 270 euros. To prevent the situation from getting out of hand, I told them again to close my account. They closed it on October 4th, and I'm requesting a refund of the deposits made between the 2nd and 4th.

I'm here so they can speed up the processing of my complaint and, above all, so they don't do this to vulnerable players again.

Thank you for your help, Spinight. We will find a solution.

Sincerely,

Casino en conflicto Spinight Casino

Cantidad €490

Discusión

AskGamblers

• Support Team

hace 7 meses

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Riko92

hace 7 meses

Hello all thank you Receveid funds thank you all

AskGamblers

• Support Team

hace 7 meses

Dear @Riko92,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Spinight Casino

• Representative

hace 7 meses

Hello,

Thank you for your patience.

We are happy to confirm that the payment of €390 has been successfully processed.

Kind regards,
SpiNight Team

Estadísticas de quejas de Spinight Casino

Resueltas 5 / 5

Cantidad promedio $295

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

Spinight Casino Quejas

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Unpaid withdrawal sent to wrong LTC address and history hidden

I am reporting a refusal to pay a legitimate withdrawal of approximately €41. After waiting several days for a withdrawal initiated on [Date], the casino finally contacted me (addressed to Bathini) claiming the funds were sent to LTC address: LWxEFRz3rUhEMcho5CWaip4KEJUvSu7W87.
I have never owned, used, or provided this address. I have provided Spinight with proof of my actual LTC wallet address (from VALR), which I use for all transactions. Furthermore, the casino has hidden my transaction history on the dashboard, preventing me from showing the address I originally submitted.
The automated "Processing" email was also delayed by 4 days, only arriving after I complained. I believe this is a deliberate attempt to redirect funds to an internal or incorrect wallet. I am requesting that Spinight reissues the payment to my correct, verified address.

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I cannot login my account and withdraw money problem

Somehow I can't enter my account at Spinight Casino. Sometimes it's error 504, or I open the home page, but the login button is not working..I press it, but nothing happens..

All was ok until I wanted to withdraw the first 500 $ from my available balance (there still is 6.400 $ that I won on that account)..

The customer service sent emails, but no help from that."We will contact you when we have a solution .in the short term..

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Spinnight Casino - Account closed and 300 euros payment never received

Dear AskGamblers Team,

I hope this email finds you well. I am writing to bring to your attention an issue I’ve encountered with my Spinight account, and I would appreciate your assistance in resolving it fairly.

As an online streamer and community leader, I regularly review and promote casino platforms transparently during live sessions with my followers.
On December 4th, I decided to try Spinight in one of my streams to showcase its reliability. I registered and deposited €20 via Apple Pay, with no promotions, bonuses, or free spins involved.

Here’s a detailed timeline of events:

I played Sweet Bonanza Candyland by Pragmatic:
Bet €20 on number 1, winning €40.
Re-bet €40 on number 1, winning €80.
Repeated with €80, winning €160.
Finally, I wagered €160, hitting a multiplier followed by number 1, earning a total of €800.

I proceeded to withdraw €800 but encountered an error. After contacting support via email (chat was unavailable), I was informed about the daily withdrawal limit of €500. I followed their guidance and requested a €500 bank transfer, which was successfully credited to my account on December 6th.

Upon returning to the site to withdraw the remaining €300, I found that the funds had disappeared. Checking the transaction history, I noticed a €300 withdrawal marked as "cash," unlike the €500, which was processed via bank transfer.

I contacted live chat support, and the operator assured me the €300 had been processed successfully but couldn't clarify how or when I would receive it. I waited for further communication.

Upon attempting to log in later, I received a "login blocked" error. After reaching out again, I was informed that my account had been closed for allegedly violating terms and conditions, with the €300 being treated as "compensation."

I strongly believe I have played honestly and adhered to the platform's rules. My goal was to showcase Spinight’s integrity to my community, ensuring they could trust it as a gaming platform.

I kindly ask for your help in resolving this issue by processing the remaining €300 that I rightfully won. I value fair play and transparency and had hoped to establish a positive long-term relationship with your platform.

Thank you for taking the time to review my situation. I look forward to your reply and resolution.

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Spinight is not willing to close my account

I asked on 23.11.2024 Spinight to close my account permanently as they did not accept my withdrawals and tried to stall them.

I have an email on that date asking them to close it.

As of 6.12.2024, I am still able to log into my account and I have asked via email if they are doing anything about it. They just answer that ” It will be done as quickly as possible”.

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