Queja #7
Spinarium Casino
Withdrawal request not honored
hace 1 año
I am writing to raise a complaint regarding unfair practices by the casino in handling my withdrawal request.
On January 7th, I reached a balance of 985.80 USDT, requested a withdrawal, and self-excluded myself for one year on the same day. Shortly after, I received an email from support requesting documentation for KYC purposes. I promptly submitted the required documents within minutes.
I was informed by customer support that the withdrawal could be canceled within a 24-hour timeframe if the kyc is still not completed. My KYC verification was successfully completed early the following day, well within this period. However, I noticed later that my withdrawal request had been canceled.
To my frustration, I was informed that I can no longer request a withdrawal due to my self-exclusion status, and I am now being told I must wait a full year to withdraw my funds. This decision is unreasonable and illogical.
It is clear that management can manually process the payment without undue delay, avoiding unnecessary complications.
And for your information i previously made a withdrawal on the 13th of december without even getting my account verified.
I kindly request your intervention to ensure the management team processes my withdrawal manually. This would reflect fair practice and avoid an extended, unjustified delay in receiving my funds.
I appreciate your attention to this matter and look forward to your prompt resolution.
On January 7th, I reached a balance of 985.80 USDT, requested a withdrawal, and self-excluded myself for one year on the same day. Shortly after, I received an email from support requesting documentation for KYC purposes. I promptly submitted the required documents within minutes.
I was informed by customer support that the withdrawal could be canceled within a 24-hour timeframe if the kyc is still not completed. My KYC verification was successfully completed early the following day, well within this period. However, I noticed later that my withdrawal request had been canceled.
To my frustration, I was informed that I can no longer request a withdrawal due to my self-exclusion status, and I am now being told I must wait a full year to withdraw my funds. This decision is unreasonable and illogical.
It is clear that management can manually process the payment without undue delay, avoiding unnecessary complications.
And for your information i previously made a withdrawal on the 13th of december without even getting my account verified.
I kindly request your intervention to ensure the management team processes my withdrawal manually. This would reflect fair practice and avoid an extended, unjustified delay in receiving my funds.
I appreciate your attention to this matter and look forward to your prompt resolution.
Screenshot
