Queja #24 SlotWolf Casino

Deposit didn't arrive after 7 days

Por patrickreven

hace 2 años

I made a deposit of 750 and 250 euro. It never get into my account. Its now more than a week ago and when is asked customer support for help, they say that they have to wait for a answer from the provider.

But when I asked the provider (volt) they say they have already give the information. I can see on my bank account that the money has go to Slotwolf. And they should arrange that i get my money back.

So please help me.

Casino en conflicto SlotWolf Casino

Motivo Cantidad no acreditada

Cantidad €1000

Discusión

AskGamblers

• Support Team

hace 2 años

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

hace 2 años

Dear @patrickreven,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SlotWolf Casino

• Representative

hace 2 años

Hi Patrick & AskGamblers Team!

After checking this case thoroughly, we hereby confirm that all deposits were received successfully.

There was indeed a delay with the transactions, however, everything is solved by now.

Sincerely,
Team Slotwolf

AskGamblers

• Support Team

hace 2 años

Dear SlotWolf Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Estadísticas de quejas de SlotWolf Casino

Resueltas 4 / 4

Cantidad promedio $505

Duración media de quejas 7 días

Tiempo de respuesta promedio 2 días

SlotWolf Casino Quejas

Ver todas las quejas contra este casino.

Withdrawal status pending 5 days already

My windraw is status pending from 21 APR 2023, 18:12 if I ask about my windraw everyday I get this same answer:

Hello. One moment, please. Let me check your account 🙏

Unfortunately, we haven't received a response from the financial team yet, they are working on the issue, kindly ask you to contact us a bit later.

Thanks for your patience!❤️

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Hello!

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