Queja #19 SlotWolf Casino

Withdrawal status pending 5 days already

Por Sensono

hace 3 años

My windraw is status pending from 21 APR 2023, 18:12 if I ask about my windraw everyday I get this same answer:

Hello. One moment, please. Let me check your account 🙏

Unfortunately, we haven't received a response from the financial team yet, they are working on the issue, kindly ask you to contact us a bit later.

Thanks for your patience!❤️

Casino en conflicto SlotWolf Casino

Motivo Pago retrasado

Discusión

AskGamblers

• Support Team

hace 3 años

Dear @Sensono,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SlotWolf Casino

• Representative

hace 3 años

Hi Sensono & AskGamblers Team!

After investigating the case, I can confirm that we had multiple cash out attempts which have not been approved by the payment provider.
In the meantime, a manual cash out was processed successfully and should arrive shortly on the bank account.

We apologise for the delay in this regard! In any case, we are happy that the issue has been resolved.

Respectfully,
Team Slotwolf

Sensono

hace 3 años

21/03/2023 I made a withdrawal via minfinity at first they told me to verify the documents, the documents were verified and approved by the slotwolf team, however my withdrawal status is still pending, after contacting the slotwolf employee I received a reply that the problem is on the provider's side and that I have to wait a while more it's been 6 days the problem has not been solved. I can't get any specific information, if I ask a simple question the answer is always the same i.e. 0 specific information what is happening with my money, Slotwolf claims that the problem is on the provider's side so I canceled the withdrawal today and tried another method of withdrawal (instant bank ) but the payment still hasn't been processed. I am attaching all chat conversations

AskGamblers

• Support Team

hace 3 años

Dear @Sensono,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Estadísticas de quejas de SlotWolf Casino

Resueltas 4 / 4

Cantidad promedio $505

Duración media de quejas 7 días

Tiempo de respuesta promedio 2 días

SlotWolf Casino Quejas

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I made a deposit of 750 and 250 euro. It never get into my account. Its now more than a week ago and when is asked customer support for help, they say that they have to wait for a answer from the provider.

But when I asked the provider (volt) they say they have already give the information. I can see on my bank account that the money has go to Slotwolf. And they should arrange that i get my money back.

So please help me.

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Declining withdrawal of 900 USD for no reason

Hello!

I'm a member of SlotWolf casino, fully verified, and have VIP status...I won 900$ and put it to withdraw, and then all hustle started...

I provided all documents I had been asked for, and even though I was verified, they ask me to upload my Id&selfie, documents from my business, banks statement from my business, bank statement from my personal account, and skrill statements all for the past 6 months, and I did. After that, they asked me to provide screenshots of withdrawals from other casinos, and I did...still not enough, after that they asked me for screenshots of withdrawals in all casinos for the past 6 months, and I did...Now they canceling my withdrawal without explanation...

Askgamblers, please solve this problem cause is getting ridiculous...I have all screenshots and chat transcripts, and I'm tired, I spent 2 days just calling banks, looking for documents, and finding all transactions they asked me for..

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Pending withdrawal via mypaysafe

I requested the withdraw mypaysafe 1 day ago and I have not received it
and it was written that 12 hours is the maximum

The withdraw takes a maximum of 12 hours and it will be almost 24 hours
would you be able to look and speed up the withdraw? plss
I don't know what to write, they said the payment is fast on the site, but it doesn't look like that

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