Queja #5 Silverplay Casino

The problem of paying 412 dollars

Por AlxKov

hace 1 año

Hello, I was betting on sports, the problem is with the payment of $ 412. I have been waiting for the payment for more than 2 days and their support in the chat says that they can't even tell the payment date, because you can wait a month and a year for them to make a payment to my crypto wallet. Please help me get my winnings.

Casino en conflicto Silverplay Casino

Motivo Pago retrasado

Cantidad $412

Discusión

AlxKov

hace 1 año

Well, until they requested the verification documents a day ago, I provided them with everything and they wrote that the documents had been accepted and reviewed, but they had not yet made a withdrawal!

AskGamblers

• Support Team

hace 1 año

Dear Silverplay Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AlxKov

hace 1 año

so what will be the response from the representatives of silverplay casino?

AlxKov

hace 1 año

so the problem has not been solved and the withdrawal of funds has not been received by me on the crypto wallet!

Estadísticas de quejas de Silverplay Casino

Resueltas 1 / 3

Cantidad promedio $1,009

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

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Payment not attended to

Hello Askgambler,
I have been on this site for about 3weeks plus because am a new customer, I made a withdrawal £880 for about 2weeks ago, I was prompt for verification in which I have comply and sent the documents requested, also I have received an email that my documents have been received that if any requirement is needed that I will be contacted, that was the last email I received. Since then I have been waiting patiently to receive my payment but no payment. I have contacted the customer service but his said I should keep an eyes on the email and I ask for how long do I have to keeping an eyes it been weeks already. Pls I need your assistance at the point. I will attach the conversation below. Thanks

Resuelta

£880

I am waiting too long for withdraw of 1300 EUR

Hi,

I deposited and played in Silverplay Casino then I won and I withdrew my money 1300€.

I didn't get any confirmation email or any Info and now I wait a long time. I never get any info and Support never helps. I contacted them 5 times but can't help me, and I haven't received any email for verification.

Please help me

Thanks

No resuelta

€1,300