Queja #7 Silverplay Casino

Payment not attended to

Por Temitope A.

hace 5 meses

Hello Askgambler,
I have been on this site for about 3weeks plus because am a new customer, I made a withdrawal £880 for about 2weeks ago, I was prompt for verification in which I have comply and sent the documents requested, also I have received an email that my documents have been received that if any requirement is needed that I will be contacted, that was the last email I received. Since then I have been waiting patiently to receive my payment but no payment. I have contacted the customer service but his said I should keep an eyes on the email and I ask for how long do I have to keeping an eyes it been weeks already. Pls I need your assistance at the point. I will attach the conversation below. Thanks

Casino en conflicto Silverplay Casino

Motivo Pago retrasado

Cantidad £880

Discusión

AskGamblers

• Support Team

hace 1 mes

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Agoi95

• Nigeria

hace 1 mes

Payment resolved. Thanks askgambler

Silverplay Casino

• Representative

hace 1 mes

Dear all,

We understand the client’s concerns regarding the delay in the withdrawal process.

While the payout took longer than expected, this was partly due to additional time needed to receive the required documents from the client, as well as the cancellation of the initial withdrawal request.

We are pleased to confirm that the full amount of €881 has since been successfully paid out.

Regards,
SilverPlay Team.

AskGamblers

• Support Team

hace 1 mes

Dear all,

This complaint has been reopened as per Silverplay Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Estadísticas de quejas de Silverplay Casino

Resueltas 1 / 3

Cantidad promedio $1,009

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

Silverplay Casino Quejas

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The problem of paying 412 dollars

Hello, I was betting on sports, the problem is with the payment of $ 412. I have been waiting for the payment for more than 2 days and their support in the chat says that they can't even tell the payment date, because you can wait a month and a year for them to make a payment to my crypto wallet. Please help me get my winnings.

No resuelta

$412

I am waiting too long for withdraw of 1300 EUR

Hi,

I deposited and played in Silverplay Casino then I won and I withdrew my money 1300€.

I didn't get any confirmation email or any Info and now I wait a long time. I never get any info and Support never helps. I contacted them 5 times but can't help me, and I haven't received any email for verification.

Please help me

Thanks

No resuelta

€1,300