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Scoobybet Casino has been delaying my payouts


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Por Alexey B.
hace 2 años

Hello dear administration of the AskGamblers site. Scoobybet Casino has been delaying my payouts since January 2, 2024. It's about $288.

I have successfully withdrawn my winnings in December.

And all documents were successfully verified.

On January 3rd they asked me to upload a new selfie, which I did.

Since then they told me that it would take 2-3 days for verification.

I have screenshots to prove all this.

And few days ago I couldn’t log into my account, I got a message: "Your stall disabled".

Please help me get my fair winnings!

Casino en conflicto Scoobybet Casino
Cantidad $288

Discusión

User name

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly. 

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

User name loyalty-level-2
Dear administration of the AskGamblers site.
I wrote an email to compla­int­s@g­ami­ngl­ice­nce­s.com a few days ago but received no response. I don't know if this letter is a formal complaint or not.
I am also ready to discuss this, but I don’t quite understand what exactly to discuss.
I made a number of deposits, won, and wanted to withdraw my winnings. Instead, the casino ignores me, does not return my deposits, does not pay out winnings and has blocked my account.
I am ready to provide any cooperation.
User name

Dear @Legioner,

AskGamblers Complaint Team is kindly asking you to confirm whether you have already submitted official complaint in front of the relevant regulatory body?

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Keep in mind that in case you fail to respond within the given time AskGamblers Complaint Team will have no other option but to reject this complaint upon your unwillingness to cooperate.

Thanks in advance.

User name
We are discussing your case with the licensor. You opened the complaint there.
We invite you to discuss it.
Thank you

Estadísticas de quejas de Scoobybet Casino

Resueltas 0 / 1
Cantidad promedio $288
Duración media de quejas N/A
Tiempo de respuesta promedio N/A