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Royal Vegas Casino - Withdrawal requests still not processed after weeks of waiting

SIN RESOLVER
Información sobre las quejas
Casino en conflicto Royal Vegas Casino
Motivo Pago retrasado
Cantidad $ 5008
Publicado el 14 de junio de 2021

Dear ASKGAMBLERS,

I hope this email finds you well! I am writing this email along with my collected bets from Royal Vegas Casino. First of all, I won 1470$, 750$ and 2788$ respectively which is total amounted 5008$. Therefore, I have been submitted requested supporting documents in order to receive aforementioned money on 19th of March 2020 and it was stated that I will be receive it 3-10 working days on the email which I received from Royal Vegas Casino. As for your information, I had been patiently waiting for it over 6 weeks and it was not deposited to my nominated account. As a result of that, I was contacted to senior staff of Royal Casino and he/she responded to me that my virtual cart is not supported by its transaction system. So, I submitted my approved international bank cart and it was possible to receive deposits within 3-10 working days so that Royal Vegas Casino has not got any further requested or pending action from both sides. However, I have not received it until now. So, I would like to follow up my case. I hope you send me a positive answer shortly.

Thank you.

AskGamblers
Publicado el 21 de junio de 2021

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Royal Vegas Casino Quejas

  • 68 de 101 Resuelta
  • 2 días Promedio de respuestas
  • 1 semana Duración media de la queja
  • 2,710 USD Importe medio

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