Royal Panda Casino - Delayed withdrawal to my account


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Casino en conflicto

Royal Panda Casino


$ 4000

Publicado el 13 de septiembre de 2023

I recently won a fairly substantial amount of money, and although depositing funds was a breeze, it is now day 14 (Business day 7) that I have been fighting for my withdrawal. First I was told it would take 1-3 days for the usual e wallet cash out, then it became 1-5, and then it was suddenly no longer the issue on royal pandas end, and now it’s the providers issue and not theirs.

When talking to support, 1/2 the time operators tell me that the withdrawal is on its way, the other few times is just them asking me to ask my bank. I asked my bank to no avail as there is nothing pending into my bank account (same way, same deposit method, same account as deposits). I am starting to feel as though I’ve been scammed as asking about it goes nowhere, and “the provider” is looking into it. It’s a e transfer which takes no longer than 30 minutes to send.

And my account is fully verified so I am becoming increasingly more angry and anxious.

I would like to receive my $4000 withdrawal Royal Panda.

Publicado el 14 de septiembre de 2023


Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing with this. Unfortunately, due to GDPR and other information handling constraints relevant to your complaint, I am unable to look into this for you here.

I kindly ask that you email suppor­t-c­a@r­oya­lpa­ detailing the above and putting: FAO Complaints Team as the subject line - We will then personally ensure that this is investigated further for you.

Thank you and have a great day!

Publicado el 18 de septiembre de 2023

Dear @muttondaniel,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Royal Panda Casino Quejas

  • 59 de 65 Resuelta
  • 2 días Promedio de respuestas
  • 1 semana Duración media de la queja
  • 12,793 USD Importe medio

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