Queja #37 Roobet Casino

Refund not received as deposit status showing failed

Por Vin675689

hace 11 meses

Hello Roobet team. I have an issue regarding deposit 8280rupees and transaction I'd is 2776965806 I deposit on this date 24/06/2025 but my deposit showing failed but my amount deducted from my bank account.

I attach all proof like upi transaction, bank statement and I have also contact to contact support and they have said me to wait 7 business day's fir refund and I haven't received my refund (account statement password is 3011978448839668 )

You guys can also check live support from my Roobet account about this and my roobet id also attached below in documents

Casino en conflicto Roobet Casino

Motivo Cantidad no acreditada

Cantidad ₹8280

Discusión

AskGamblers

• Support Team

hace 11 meses

Dear @Vin675689,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Roobet Casino

• Representative

hace 11 meses

Dear User and AskGamblers,

Thank you for your patience.

We see that our Payments Team has notified the user that this transaction is marked as declined on our end. If they have been debited, please allow up to 7 banking days(Monday - Friday) for refund on this transaction.

However, if an refund has not been made within the time limit, please submit us a bank statement(via our live support) covering 7 banking days or more from the date of charge and we will look into it further.

AskGamblers

• Support Team

hace 11 meses

Dear all,

This complaint has been reopened as per Roobet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

hace 11 meses

Dear Roobet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Estadísticas de quejas de Roobet Casino

Resueltas 25 / 25

Cantidad promedio $16,953

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

Roobet Casino Quejas

Ver todas las quejas contra este casino.

Withdrawals are not processed

Hi all,

I requested 2 withdrawals, and it's taking a long time to process. They are saying, “It's routine for them to verify some random withdrawals.” I do not understand what they are doing.

I need help getting my money, and I also need to get a proper response and/or update regarding my withdrawals not being sent accordingly

Here are the withdrawals:

06/01/26 12:43 am $200,000

06/01/26 12:08 am $50,000

I've tried messaging with live support, and they keep saying they have no eta and no update for me at the moment.

Resuelta

$250,000

They only said it was being checked routinely

Previously, my withdrawal was fine, and it was immediately processed and sent.
Why is this suddenly happening during a routine check? I really don't understand what they're doing.
Previously, my withdrawals only took a few minutes.
But when I made a large withdrawal, it took until today, possibly two days.

I've chatted with the operator, but they only said it was being checked routinely, without any confirmation.
instead, they continue to promote via email and tell them to make a deposit to go to the next VIP

Resuelta

$111,000

Withdrawal processing since four days

Hello,
So I have been a VIP player of roobet since many years. Recently, I was approached by them to return to roobet as VIP again. I did and deposited 5 figure balance. I played for a couple of hours and won. I withdrew couple of thousand first and it was processed. Upon withdrawing 22,379$ it was showing processing and I reached out to support and was informed it’s under regular review and this is part of protocol and need to wait for approval. Today is 4th day and every time I reach out to them I am adviced to be patient and it’s under review.

Being fair to them they do respond to me especially the manager assigned to me but all these days the response is generic. They are unable to provide me an ETA either. This is something which takes not more than a day. However, the wait is frustrating. I would request roobet to process my withdrawal of 22,379$

Resuelta

$22,379

Verified Account but Funds Locked Disabled and Withdrawals Failing Fund above 225000

I am submitting this complaint regarding a serious issue with my Roobet account, where I am unable to access my funds despite completing full verification.
My account shows all verification levels approved, including identity and source of funds. However, I am currently facing the following problems:
I am unable to make any deposits (system shows “Depositing currently unavailable”)
All withdrawal attempts are failing via iCash.one
Error shown: “Transaction could not be processed, kindly contact support”
Reference IDs from failed withdrawals:
100520001A3379064012
100520001A3378998595
My current balance is over ₹226,000, which is completely inaccessible.
Main Issue: Contradictory Support Responses
The support team has provided inconsistent and misleading information:
Initially, they confirmed that my account is fully active and I can deposit and withdraw without any issue
Later, they stated that my account is restricted from FIAT payments due to security reasons
However, in reality:
Deposits are disabled
Withdrawals are not processing
No clear explanation or resolution has been provided
Live chat is also not responding anymore.
Concerns:
Funds are being held without justification
No transparency from the platform
No clear communication or timeline for resolution
Support is unresponsive
Expected Resolution:
Immediate processing of my withdrawal
Removal of deposit/withdrawal restrictions
A clear and consistent explanation for this issue

Resuelta

₹226,000

115k dollars withdrawal pending for 4 days

Hi,

I am posting this since I've been messaging support for the last 4 days for the status on withdrawal.

I am only receiving the same reply that it's under checks, and we can't tell you a time frame.

I had deposited 120k and, after some bets, decided to back off and thought I'd be able to withdraw without problem, but all my money is stuck now.

Before this, withdrawal was completed in a few hours.

It's not fair ..

Resuelta

$115,000

Confiscated my balance after requesting address verification

Hello AskGamblers Team,

I would like to submit a complaint regarding Roobet Casino.

On January 28, 2026, I registered an account at Roobet and immediately completed the identity verification process by submitting my passport. My passport was successfully approved by the casino.

On the same day, I deposited $589 and started playing. After several bets, my balance increased to approximately $1,400.

On January 29, 2026, I requested a withdrawal. Shortly after that, the casino asked me to verify my address. I submitted my bank statements as proof of address. However, those documents were rejected.

After that, the casino restricted my account from placing bets and my entire balance was suddenly reduced to $0. My winnings and deposited funds were confiscated.

I contacted customer support multiple times asking for clarification, but they did not provide any clear explanation for confiscating my balance.

I believe this action is unfair because:

My identity verification (passport) was already approved before I deposited.

I deposited and played in good faith.

The casino confiscated my balance without providing a clear reason.

I respectfully ask AskGamblers to investigate this case and help resolve the issue with Roobet, including the return of my balance.

I can provide screenshots of my account, deposit confirmation, verification approval, and communication with support if needed.

Thank you for your assistance.

Best regards,

Resuelta

$1,400

Confiscated my winnings and closed my account without explanation

I am submitting this complaint regarding Roobet confiscating my winnings and closing my account without providing any clear explanation.

After playing on Roobet and winning, my account was suddenly closed by the operator. At the same time, all of my winnings were confiscated and only my initial deposit was returned.

I contacted Roobet support to request an explanation for this action, but I did not receive any response or justification for the confiscation of my winnings.

To the best of my knowledge, I did not violate any of Roobet’s Terms and Conditions. I used only one account and played normally on the platform.

While I understand that the operator may reserve the right to close accounts, confiscating legitimately obtained winnings without providing any evidence of rule violations is unfair.

I kindly ask AskGamblers to review this case and help resolve the dispute between me and Roobet.

0h Restantes

Withdrawal of 40000 inr not received from 5 days

I made a withdrawal transaction of 40000 inr on 4 feb 2026, it is showing successful on website but i have not received the funds, it has been over 5 days.
At first live support provided me with the UTR no, and when i visited my bank to enquire about the transaction, the bank said there is no such transaction recorded on my banks side.
And now Live customer support and the support email of roobet are even not replying
Transaction id; 3266632886

Resuelta

₹40,000

Roobet keeps declining my withdrawals

Dear askgamblers and roobeet team,

Greetings for the day.

My roobet username is < username removed >

I am trying to withdraw my winning funds but they keep declining the transaction. For your information please find attached all the details.

Your withdrawal for $112.00 was declined. Contact support for more details. Transaction ID: 3127625740

Your withdrawal for $100.00 was declined. Contact support for more details. Transaction ID: 3127602029

Your withdrawal for $400.00 was declined. Contact support for more details. Transaction ID: 3127601564

And the best part of the support is that they are so unresponsive that they do not even care. I already tried contacting the support but there was no response at all. Kindly find the screenshot attached.

I request AskGamblers community to help me withdraw my funds.

Resuelta

$612

Withdrawal failure funds not refunded

I am filing a complaint regarding my Roobet account (username: Jay7472). I attempted to withdraw $2,188.92, but the transaction failed, and the amount was not credited back to my Roobet wallet.

I have contacted Roobet customer support multiple times through their live chat. Although they confirmed escalation of my case, they have not provided any resolution or timeline for refunding my funds. My money remains inaccessible, and this issue remains unresolved despite my repeated follow-ups.

I kindly request that AskGamblers assist in mediating this dispute and ensure that Roobet credits my wallet with the correct amount as soon as possible.

Thank you for your attention to this matter.

Resuelta

$2,189