I have been Rizk player over 5 year and I'm level status 73. I have been playing there various promotion and bonuses always. No problem on that. They send 18.02.2022 email about 100k roulette promotion https://rizk.com/fi/casino/eksklusiivinen/100k-roulette/17440. I study the promotion, opt in , I get message I'm in the promotion (picture reference A).
Then I contact chat and verify the betting rules, normal chat did not know about this, so they forward this question to corresponding promotional team. They get to me back via email, and confirm the betting rules (picture reference B).
I deposit 1350e and get also deposit bonus to betting (picture reference A, you can see the bonus money in my account) so at this time promos and bonus works fine.
I started to play this live casino tournament at rizk roulette table, I play several hours with out any winning and lose lot of money, then by miracle I hit 6 straight numbers in row right. I was excited about the 7000e winning. (Picture reference C)
So I contacted straight away to customer support to confirm this winning to me and can I continue playing and win more. I send several messages on 18, 19 and 20.2.2022. Finally on Sunday evening, the just send me message that I'm not eligible to any bonus or promotional at Rizk and say they are very sorry. (picture reference D)
Rizk decide to give me bonus ban, AFTER they see I hit miracle winning on they promotion. I like to highlight, that everything in bonus and promotion works just fine, before this miracle hit.
Also, they have never sent me information that I'm not eligible to take part to promotion or bonus, on the contrary, they call me, send sms, send emails about promotion and bonuses.
