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Reeltastic Casino - Confiscation of winnings based on unclear terms and conditions

RESUELTA
Información sobre las quejas
Casino en conflicto Reeltastic Casino
Motivo Pago retrasado
Cantidad € 3100
Publicado el 22 de septiembre de 2019

Just an awful terms and conditions. I deposit 50 euros to my account played some games for a while. In some point I had some winnings in my account and then played Mediaa Megaways game where you had a change to buy guaranteed bonus rounds. So I bought 25 euros bonusrounds. And later 50 euros when I had some more winnings. I won in one round over 3100 euros.
The Reeltastic casino refuses to pay my winnings because they told that they have a limitation I their terms and conditions that single bet cannot be more than 30% of the amount that one have deposited.

First of all this term seems to be very very odd. And second of all when playing Megaways game where you have chance to buy guaranteed bonusrounds the actual bet per round is not the amount what you are paying. In Medusa game the guaranteed bonus rounds what costs 25 euros the bet per round is 0,25 euros and what costs 50 euros the bet per round is 0,50 euros.

So this is why I see that Reeltastic casino declined my whitdrawal request for wrong reasons.

Publicado el 22 de septiembre de 2019

Hi ROYAL80E

Thank you for bringing this matter to our attention.

We will investigate your concerns and update you accordingly.

Kind regards

Reeltastic Casino

Publicado el 23 de septiembre de 2019

Waiting for the results of the investigation

Publicado el 27 de septiembre de 2019

Just received yesterday an email where the original withdrawal request was accepted. Waiting that the moneys will be received

Publicado el 27 de septiembre de 2019

@ROYAL80E

Please let us know when you received the funds. Congratulations on your winnings.

Kind regards

Reeltastic Casino

Publicado el 28 de septiembre de 2019

I can confirm that I have received the withdrawal. Thank you.

AskGamblers
Publicado el 28 de septiembre de 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Reeltastic Casino Quejas

  • 9 de 9 Resuelta
  • 2 días Promedio de respuestas
  • 1 semana Duración media de la queja
  • 1,560 USD Importe medio

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