Queja #4 Pistolo Casino

Unpaid crypto withdrawal after KYC approval 10 days delay

Por Pityuri

hace 11 meses

I submitted a withdrawal request on June 22, 2025. On June 25, the casino requested KYC documents, which I provided immediately. On June 27, KYC was approved.

Today is July 2, and my withdrawal is still “under review.” More than 8 business days have passed since the initial request, and 3 business days since KYC approval — this violates the advertised 1–3 business day crypto withdrawal timeframe.

I have contacted support more than 10 times via chat and email. I always receive the same scripted replies: “Finance is informed,” “Please send more emails,” or “We are working on it.” No one from finance has contacted me directly and no concrete information is provided.

I have kept all my messages polite and followed every rule. I have never used a bonus and played fairly. I am not from a restricted country.

At this point, I believe Pistolo Casino is avoiding payment and misleading players.

Please help me resolve this and receive the withdrawal I’m owed.

Casino en conflicto Pistolo Casino

Motivo Pago retrasado

Cantidad Ft12262

Discusión

AskGamblers

• Support Team

hace 7 meses

Dear all,

As apparent from the submitter's latest post that the payment has been received, the AskGamblers Complain Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Pityuri

hace 7 meses

Is this a joke? The responsible party replies three months later. I think this perfectly reflects what happened. The withdrawal was finally processed a month later. I requested that all my personal data be deleted from the casino’s system. Perhaps that didn’t happen?

AskGamblers

• Support Team

hace 7 meses

Dear @Pityuri,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Pistolo Casino

• Representative

hace 7 meses

Dear All,

We would like to thank AskGamblers for the opportunity to clarify this case.

After reviewing the situation, we found that unfortunately the withdrawal request submitted on June 22 via USDTether TRC20 was rejected by the payment provider. Please note that the provider is a third party involved in the transactions, and this process is not under our direct control.

Following this, the player’s new withdrawal request via USDTether BEP20 was processed at the earliest possible time.

Regarding the bonuses: when a withdrawal request is submitted, active bonuses cannot remain available. The system always notifies the player in advance with a pop-up message that bonuses will be forfeited once a withdrawal request is made.

We trust this clarifies the matter and we thank all parties for their understanding.

Best regards,
Pistolo Casino Team

Estadísticas de quejas de Pistolo Casino

Resueltas 18 / 20

Cantidad promedio $1,444

Duración media de quejas 5 días

Tiempo de respuesta promedio 2 días

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For the past four weeks, I have been told that my documents are "under review." However, I have received no meaningful updates or information regarding the status of this verification process or when I can expect my payment to be finalized.

I have complied with all requirements, yet the delay has become unreasonable. I request that my account verification be completed immediately and my withdrawal processed without further delay.

I look forward to your prompt response and a resolution to this matter.

< first name removed >

< email address removed >

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After submitting all the requested documents, I have not received any response or update from the support team. My account remains pending, and I am unable to proceed normally.
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I would like to file a complaint regarding Pistolo Casino.
I have been waiting for the verification (KYC) of my account for over 3 weeks now.

All required documents were submitted correctly, and this was confirmed by the live chat support.
However, during these 3 weeks:

– I was not given any specific reason for the delay,
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Every time I contact support, I only receive the same message:
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No timeline.
No reason.
No transparency.

Meanwhile, my funds remain blocked, and I am unable to withdraw anything.

I kindly request AskGamblers to assist in resolving this issue and help speed up the verification process so I can withdraw my funds.

My account details:
– Email linked to my Pistolo account: [email protected]
– Withdrawal amount: 7000PLN

Thank you for your support.

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