Queja #5 Pistolo Casino

Unjustified delay in withdrawals

Por John J.

hace 10 meses

Hello,

I would like to file a formal complaint regarding Pistolo.com, an online casino operated by Stellar Ltd, licensed under the Anjouan Gaming Board.

I currently have three pending withdrawal requests that remain unpaid despite exceeding the stated processing time:

€500 requested on July 4th, 2025

€500 requested on July 5th, 2025

€490 requested on July 6th, 2025

According to their terms and conditions, withdrawals are supposed to be processed by the finance department within 3 business days.

Despite this, my requests remain pending well beyond that timeframe.

I have been contacting their live chat support daily, and each time I receive the same generic responses, such as "there is a delay, but there is no cause for concern." No concrete reason is provided, and I am not given access to the finance team or any escalation path. I feel that my requests are being intentionally stalled, without transparency.

This behavior contradicts their own stated terms:

"Withdrawal requests shall be processed by the Finance Department within 3 (three) business days..."

I kindly ask AskGamblers to intervene and assist in securing the release of my rightfully owed funds totaling €1,490 and to urge the casino to follow its own processing terms in a transparent and timely manner.

I am available to provide any additional information required.

Sincerely,

Casino en conflicto Pistolo Casino

Motivo Pago retrasado

Cantidad €1490

Discusión

AskGamblers

• Support Team

hace 10 meses

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Johny1908

• Grecia

hace 10 meses

yes, i received them today. than you for your help and co-operation.

AskGamblers

• Support Team

hace 10 meses

Dear @Johny1908,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Pistolo Casino

• Representative

hace 10 meses

Dear Johny1908,

We are pleased to inform you that your withdrawals request has been successfully completed.

Kind Regards,
Pistolo Casino Team

Estadísticas de quejas de Pistolo Casino

Resueltas 18 / 20

Cantidad promedio $1,444

Duración media de quejas 5 días

Tiempo de respuesta promedio 2 días

Pistolo Casino Quejas

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Buenas noches,

El pasado lunes 11/08 solicite la retirada de 500€
El pasado martes 12 otros 500€
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Mi ingreso se realizo con VISA al igual que mi retiro
Estoy verificado

Gracias de antemano por la ayuda.

Saludos.

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Ive lost over $8000 CAD in this website and not i get locked out and theyre withholding the $1132 that was left in my account.

Ive gone to live chat multiple times and they told me to contact them via customer support email. My VIP host was answeringI did and all of a sudden communication just stopped one day.

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I am writing to file a formal complaint regarding a withdrawal request that has been pending since January 9th, 2026.

On January 9th, I requested a withdrawal of 570,000 HUF after winning at Pistolo Casino. Despite my request being made nearly two months ago, I have yet to receive my funds.

For the past four weeks, I have been told that my documents are "under review." However, I have received no meaningful updates or information regarding the status of this verification process or when I can expect my payment to be finalized.

I have complied with all requirements, yet the delay has become unreasonable. I request that my account verification be completed immediately and my withdrawal processed without further delay.

I look forward to your prompt response and a resolution to this matter.

< first name removed >

< email address removed >

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After submitting all the requested documents, I have not received any response or update from the support team. My account remains pending, and I am unable to proceed normally.
I have tried contacting support, but there has been no resolution or clear timeline.
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Hello,

I would like to file a complaint regarding Pistolo Casino.
I have been waiting for the verification (KYC) of my account for over 3 weeks now.

All required documents were submitted correctly, and this was confirmed by the live chat support.
However, during these 3 weeks:

– I was not given any specific reason for the delay,
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– support continues to respond with generic messages,
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Every time I contact support, I only receive the same message:
“Your case is being reviewed by the responsible department.”

No timeline.
No reason.
No transparency.

Meanwhile, my funds remain blocked, and I am unable to withdraw anything.

I kindly request AskGamblers to assist in resolving this issue and help speed up the verification process so I can withdraw my funds.

My account details:
– Email linked to my Pistolo account: [email protected]
– Withdrawal amount: 7000PLN

Thank you for your support.

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