Queja #11 Pistolo Casino

Pistolo Casino refusing to verify account

Por MariaMFhe

hace 9 meses

I am filing this complaint against Pistolo Casino regarding their verification process and refusal to process my withdrawal.

I have submitted all required documents multiple times for KYC verification, and my documents were clear and valid. However, each time they were rejected without proper justification.

Most recently, Pistolo Casino demanded an impossible verification requirement:

“Both sides of your ID must be clearly visible while the casino name is visible in the background.”

It is physically impossible to capture both sides of an ID card and the casino name in the same photo. This request makes no sense and appears to be a deliberate tactic to prevent players from successfully completing verification.

I strongly believe Pistolo Casino is intentionally creating unreasonable obstacles to avoid paying out legitimate winnings. Their behavior shows signs of bad faith and unfair business practices.

I kindly request AskGamblers to investigate Pistolo Casino and assist me in having my account verified properly and my rightful winnings released.

Sincerely,

< personal information removed >

Casino en conflicto Pistolo Casino

Motivo Problemas de verificación

Discusión

AskGamblers

• Support Team

hace 8 meses

Dear @MariaMFhe,

The AskGamblers Complaint Team is kindly asking you to assist the Pistolo Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Pistolo Casino

• Representative

hace 8 meses

Dear MariaMFhe,

Kindly be informed that you did not re-upload a new selfie after 20th of August, where you uploaded the photos you posted and they were rejected.

As already mentioned, please be informed, our website should be fully visible on the background with name of the casino to be fully visible and not blurry.

When you upload it, please inform us so we can proceed with examining your request.

Thank you for your understanding.

Kind Regards,
Pistolo team

MariaMFhe

hace 8 meses

I have uploaded 3 times and you can clearly see its your website in the background. I don't understand the issue here?

AskGamblers

• Support Team

hace 8 meses

Dear @MariaMFhe,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Pistolo Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Estadísticas de quejas de Pistolo Casino

Resueltas 18 / 20

Cantidad promedio $1,444

Duración media de quejas 5 días

Tiempo de respuesta promedio 2 días

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I look forward to your prompt response and a resolution to this matter.

< first name removed >

< email address removed >

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I have been waiting for the verification (KYC) of my account for over 3 weeks now.

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I kindly request AskGamblers to assist in resolving this issue and help speed up the verification process so I can withdraw my funds.

My account details:
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Thank you for your support.

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