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OrientXpress Casino - Ignoring account closure request, not following Responsible Gambling policies

RESUELTA

Información sobre las quejas

Casino en conflicto

OrientXpress Casino

Cantidad

€ 825

Lois198500 Austria
Publicado el 1 de febrero de 2019

Dear Sirs and Madames,

I would ask you to help me.

On 23.12.2018 I requested the immediate closure of my account. (Email 1)

On 24/12/2018 I got an answer because Orientxpress wanted to know the reason for the closure and have received a bonus offer because I asked again for the immediate closure. (Email 2)

Then until 16.01.2019 nothing happened and then Orientxpress brought me back with a € 100 bonus into gambling. (Email 5)

On 29/01/2019 I wrote to Orientxpress again how it is possible, if I ask for an immediate closure please do not do this immediately (Email 3) and one day later it has been closed without an opinion and I have written to Orientxpress again if they have this explain why this did not happen immediately and I gambled € 825 again. (Email4)

Is this right or am I entitled to the gambling money after my request for immediate closure?

Attached also the copied bank statement of my deposits at Orientxpress Casino (Orientexp)

I would ask you to help me

Yours sincerely

Alois

Publicado el 3 de febrero de 2019

Dear Lois198500

Thank you for bringing this matter to our attention.

Please be advised that we will investigate your concerns.

Kind regards

OrientXpress Casino

Lois198500 Austria
Publicado el 3 de febrero de 2019

Ok thanks, looking forward to your answer.

Publicado el 6 de febrero de 2019

Dear Lois198500

The OrientXpress Management informs us that they are in constant and continued communication with you regarding this matter.

Please continue to correspond with them and update this post.

We wish you all the best in the future.

Kind regards

OrientXpress Casino

Lois198500 Austria
Publicado el 8 de febrero de 2019

Hello,

First of all, thanks to the askgamblers team. Great site. Everything worked great.

All done. Also very nice team from Orientxpress Casino.

Best regards

AskGamblers
Publicado el 8 de febrero de 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

OrientXpress Casino Quejas

  • 20 de 20 Resuelta
  • 1 día Promedio de respuestas
  • 1 semana Duración media de la queja
  • 916 USD Importe medio

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