Omni Slots Casino - Delayed 4700 AUD Payment for 14 business days

He Barry, I understand this is dragging on for a while, and that that is not pleasant if you won such a big prize.
Unfortunately everything on our side went well multiple times (just checked) which makes me think there goes something wrong on your side. To help you out asap I let you mail personally by one of our payment specialist after I mailed this. He will guide you through the process so it will not bounce again. Hopefully you will have it soon on your bank.

Cheerio

Christa

Hi Christa,

Thank you for your response; i have since received an email from your payments team; requesting my bank account details. '

I have confirmed ALL details with Westpac; and they advised they could receive this type of deposit.....usually within 3 business days,

Once again the bank details supplied to finance team; have been checked by the bank and are entered correctly.

i look forward to the deposit.

Regards,

James

HI James.
I am sure it will be ok. Ping me via the chat here if not.

Keep on spinning !

X

Christa

Thank you Christa, I had an email today saying the payment will be processed soon.

It would be fantastic to write a reply on here when the money arrives on my end.....until then i am going to remain a little sceptical.

I will post back on here when I see the funds.

Thanks

James.

Still nothing on my end, which is not surprising!!!

Any updates OMNI?

Would like to have this complete; as you have assured me it will be!!!!!

He Barry, You were contacted by our team. They called our bank to sort out what went wrong with your payout. They executed the payout again -carefully monitored- and it was done. So if you now think we did not do our homework you are wrong. Do you really think we want to scam you after all of this ? Maybe the fact that the weekend is in between has something to do with it..don't you think ?
Have a nice Sunday my friend.

Cheers,

Christa

Thank you for the reply Christa.

The only thing is its Tuesday today and there is STILL NO DEPOSIT into my account.

The numbers are correct the codes are correct; I checked them, your finance team checked them, my bank double checked them!!!

Yet still no money on my end???

Can you please supply an eta for the deposit 3-5 business days was nearly a MONTH ago now.

Anyway always look forward to your reply.

:)

He Barry, Maybe we should try to send it with a dove. That seems faster..
I dive into it again because now it also pisses me off..

Brb

Christa

Hi Christa,

I like the idea of $ by dove :)

But sadly the dove hasn't even arrived yet, just checked again with NO progress of this payment?

Speaking of doves; maybe start with sharing the love, since this train wreck began I have had NO free spins orCredits to play on at OMNI.

I though since im still awaiting payment OMNI might throw a little love my way by the way of $ or spins? would be nice :)

Thank you

James

Hi Christa,

Just checked again this morning and still no funds or love from OMNI.

I'm not sure why they continue to delay the payment.

Awaiting your reply.

James

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Below are some of the continued stalling by Omni Slots.

I have about 90 of these emails all saying the same thing BUT NO PAYMENT HAS BEEN recieved!

The last email I have from Omni is 12 days ago saying "payment will be there in 24 hours.

Since then ......nothing !!!!!!!!!!!!!!!

FGIBrokers 03:49:34 pm

Player Verifications

Mon, Aug 12, 11:36 PM

to me

HI James,

Our support informed us that you had a query regarding a payout of 4700AUD that was not received

yet on your end.

I see that the payout was sent from our end on the 05/08/2019 and it takes 1-5 working days for the funds to appear on your account.

I would advise you to check again as well for the day after tomorrow as it might have been delayed due to the weekend in between.

If by then, it has not been received yet, please send us a Bank Statement showing transactions from the 05/08/2019 till the 14/08/2019

so that we can check this further for you.

Kind Regards,

Andreas

Verifications Team

Omni Slots

w:

www.omnislots.com e: verifi­cat­ion­s@o­mni­slo­ts.com

Check out our latest news and promotions

Player Verifications

Mon, Sep 23, 11:35 PM (7 days ago)

to me

Dear James

The provider has promised me a reply by tomorrow. Please check your account in the meantime.

BR Emily

---- On Mon, 23 Sep 2019 05:53:09 +0300 James Purcell wrote ----

and the last 1 i got

On Fri, Sep 20, 2019 at 7:24 PM Player Verifications wrote:

Dear James

I have picked this up and chased for a trace on your payout. I cross checked your details and confirm they were entered correctly (ING).

I hope I have an answer for you quickly and that the money arrives in the next 24hrs. Please let me know if it gets credited.

Kind Regards,

Emily

Verifications Team

Omni Slots

w:

www.omnislots.com e: verifi­cat­ion­s@o­mni­slo­ts.com

Check out our latest news and promotions

read the above

What I have asked OMNI SLOTS is;

* Please work with me and find a payment option you can use OMNI and I will try and fit in. Although having tried the withdrawal with WESTPAC and ING and having it not going through again and again.....dosen't give much confidence they are planning to pay me AT ALL.

Also both banks have checked the account and there are NO ATTEMPTED DEPOSITS EITHER. the banks flat out just said it was never attempted in the first place; not something went wrong.
So......

Option 2

if they cant find a way to PAY my withdrawal REFUND ALL DEPOSITS MADE IN GOOD FAITH THAT OMNI WOULD HONOUR AND PAY LEGITIMATE WINNINGS.

If OMNI cant pay its customers .....are they really an ONLINE CASINO????

Hi Barry, After crushing us and posting negative remarks for the last 2 months, you now come with : "I believe I may have put an extra number on my account number for my bank account. So I will resend the details now. ".
You kept on accusing us of wrongdoing while we were always helpful and nice to you. So I expect you to correct this here on ASKG and apologise and give us a freaking good rating.

After you do that, we will initiate the payout again, of course after we deducted all the payout costs we had due to this.

Keep on spinning bro..

Christa.

Hi Christa,

Thats all fair enough: Yes i did give you the incorrect account number 2 weeks ago for the last attempt to withdraw my winnings......This was 2nd bank account i had to give because of 3 previous failed attempts remember

I haven't hears from you in the last 2 weeks, and after i spoke to the bank today they said the money would have bounced back immediately because i gave an invalid account number by mistake.

I have 2 questions:

1) So when did the funds come back into your account?
2) Now that you have the correct account number, when can your payments team process this?

and after the funds have been received clear in my account i will give you a fantastic rating.

I will also update the Askgamblers to resolved when i have clear funds in my account becaus­e..................please remember that there have been 3 withdrawal attempts with the correct account numbers entered that have failed.

I do appreciate your time and assistance and as i said i do like playing the games at Omni Slots Casino....................... it's just this process that has been going on since July. Once this process is over, i will continue to play a Omni Slots :)

Looking forward to your reply.

Hi Barry,

That are questions I need to ask finance, since I don't have bank access.
But a international bounce take days before we see it back.
After that we wire it again and I pray that it will arrive..

We do huge numbers of payouts every day but you seem to have an evil spell on you.
I will be happy when we get this done and you can keep on spinning!

Ping me in private; if you need me.

BR

Christa

Hi Christa,

Just checking in, haven't heard from finance team at all yet.

Ive sent through the the correct bsb and account number on Thursday last week.

Update please.

Thx

How do I PM you or email you directly?

Hi Christa,

I still have no email from finance confirming my withdrawal?

When do you think this will be paid??

We are approaching 3 months since the first attempt.

Are you going to pay my winnings?

Please let me know.

Are you going to reissue the WITHDRAWAL?

or


Put it back into my account so I have to re do it??? (and so i play with the funds)

I would prefer you just reissued it straight away!!!

Still no word from finance and the money would have bounced back intermediately. That was 3 weeks ago?

Please Update?

Goodmorning, the withdrawal was reissued last Wednesday.
Just a note on the 3 weeks/ months ago that it has been issued that you like to display so much, that was your mistake, not ours, you gave us your wrong bank account details.
We are now waiting for confirmation from the bank that it has gone through. We will send you by email .

Have a great day

Thanks Christa,

Just an update. no funds yet. I will post on here as soon as they are received.


James. .

Just an update.....no funds in my account still?

Im not sure what the continued delay is. Anyway.

Christa is there anything else i can do to finalise this payment.

Maybe a withdrawal straight back to my depositing card (thats what other sites have successful done (last week) with the funds available in 36hrs).

Look Christa a deposited / I played / im verified / I won ........So please pay me>???

James.

Still NO funds at my bank???

Can i please have an update; this is ridiculous?

Christa, you told me the money has been paid to my bank! ITS NOT THERE!!!!

Your finance team, compliance team and yourself ASSURED me i would be paid in the end.

So pay me please, I put $7,000 deposits into your site; SO PAY ME OR REFUND ME!!!!

James P

After all MY complaining and negative comments.

OMNI SLOTS have PAID ME IN FULL!!!

Thank you OMNI SLOTS for following this through as you said you would.

I enjoy the GAMES at Omni and after the effort they have gone to for me; I would recommend OMNI SLOTS as a great casino to play at!!!!

Thank you Christa and Omni team!!!

I will say that some comments left on here have been a little over the top........but some of it was justified.

IM HAPPY

OMNI SLOTS honored the Payment.

and .....THANK YOU ask gamblers for providing a conflict resolution system that works; well for me it did

Cheers JAMES

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.