Nummus Casino - Nummus confiscated 6300 real money

Dear Ironman,

Thank you for reaching out and sharing your concerns regarding your experience with Nummus Casino. We understand that this situation is frustrating for you, and we appreciate the opportunity to clarify the matter.

At Nummus Casino, we strive to offer transparent and generous promotions, including our 100% Welcome Bonus, which is provided as a non-sticky bonus. This means that as long as you use only your real money and do not engage your bonus balance, you have the option to cancel the bonus at any time and withdraw your real funds, subject to the maximum withdrawal limit of 10x your deposit.

However, in your case, you placed bets using both your real balance and your bonus balance simultaneously. This meant that your real money winnings were accumulated alongside the bonus funds, which bypassed key bonus conditions such as minimum odds and market restrictions. This is considered a violation of the bonus terms and conditions.

As outlined in our terms, when you accept a bonus, you also agree to abide by the conditions attached to it. Specifically:

Some of your bets were placed using both real and bonus funds, which affected the way winnings were distributed and contributed towards rollover requirements.
Some of your bets were placed at odds lower than the minimum allowed for bonus wagering.
One of your bets (ID 32140048) was cashed out, which is explicitly prohibited under the bonus terms.
While the bets you placed purely with your bonus balance accumulated towards your bonus balance, the bets where you used both real and bonus money contributed to your real balance. This created a situation where winnings from real money bets were intertwined with bonus funds, impacting the integrity of the bonus conditions.

Below are specific bet IDs that did not comply with the terms:

Bets placed using both real and bonus money, bypassing bonus rules:

32069293
32095520
32129164
32140048 (Cashed out at odds 1.1, which is not allowed)

Bets placed below the minimum allowed odds:

32140276
32140244
5468856
32074326
32095406

Additionally, before cancelling your bonus, you confirmed via a pop-up message that doing so would result in the loss of all accumulated winnings. By proceeding this, you accepted these conditions.

While we acknowledge your frustration, the enforcement of these rules is necessary to ensure fairness for all players. As a gesture of goodwill, we have refunded your original deposit, even though the breach of terms warranted full confiscation of funds.

We regret that this outcome was not what you expected, but we stand by our decision as it aligns with our platform’s terms and conditions. Should you have any further questions or require clarification, we remain available to assist you.

Best regards,

this is definitely not true, not a single $ from my actual balance comes from the winnings from the bonus, all winnings were added proportionally, i.e. if the bet was 1000$ (500$ real + 500$ bonus) at odds of 2.0, the winnings were 2000e and were divided, 1000$ to the real account and 1000$ to the bonus account.

and of course only the bet with the bonus funds counted towards the turnover, anyway I don't want the bonus funds or anything related to them, I want my real money back and the winnings obtained from the real balance.
by canceling the bonus, I agreed to the loss of the BONUS FUNDS (approximately $5,000), There was no question anywhere about whether I aggred to having my real funds confiscated, bonus and related winnings was automatically canceled when I did withdraw real funds, my real funds had nothing to do with it, not a single $ was won thanks to the bonus funds because even if the coupon was wagered with real and bonus funds, the winnings were added to the real and bonus account proportionally.

nummus casino let me ask you several questions:

1: Are the bonuses WELCOME on your website non-sticky or sticky bonuses?

2: How are real funds and bonus funds combined if the bonus is no-sticky?

3: are the real funds in my account my funds that I can use in any way, any odds, etc.? ( support agent claims this every time)

4: If I bet a coupon for 1000e, in which 500e comes from the real account, and 500e comes from the bonus balance account, the winnings are 2000e, then the entire 2000e goes to the real account, or is it divided proportionally 1000e to the real account and 1000e to the bonus account? ( I am asking for the correct answer because I know what it is like, but I want you as Nummus casino support to confirm it.)

I would like you to give an example of the bets you provided, what it looked like to add the winnings from the coupons with the combined stake (real + bonus) ?
whether funds from such coupons were added proportionally in real balance + bonus balance (the same as if I placed two separate coupons) ?


5: If one of my bets fails the rollover because the odds are too low or something like that, does that give you the right to confiscate the bonus funds and any winnings generated from them, or also to plunder the funds from the real account?


6: your system allowed real balance bets and bonus bets and even combined them, why do you think it's my fault as a player? Don't you think this is a very dangerous trap to fall into? and expose yourself to predatory records and confiscation of real money as well?

7: Do you think this is ethical and fair if I win almost all bets, playing the biggest sporting events, without surebets or anything like that, I accumulate a balance of real funds of $ 6,300 and $ 5,200 in bonus funds, I talk to support and ask if I can withdraw real money, I receive the answer that I can do it, there is only 10% left to complete the wager, and you take everything from me, the bonus + related winnings, and all my winnings from real money, do you think that such behavior on the part of any bookmaker company is fair? Let me remind you, my balance was approximately $11,000 in total ($6,300 real + $5,300 bonus) and 10% until the end of the rollover wager ?

8: you wrote that the bonus on your website is a non-sticky bonus, but you took all my funds from the real account, so the non-sticky bonus became a sticky bonus ? when was it profitable for you?

9: and the last question, can you prove that at least one $ from the bonus account was transferred to my real account?





to build $6,300 in a real account I had to risk my deposit amount many times and generated these funds using real funds because, as I wrote earlier, even though the system combined bets with funds from both accounts (real and bonus), the winnings were always distributed proportionally.




I understand that if the conditions are not met, the bonus and winnings from it may be confiscated, but why are you trying to get your hands on my winnings collected from real funds?


The standard in the industry for non-sticky bonuses is completely different, I have used such bonuses many times and they were big brands and it happened that for some reason they removed my bonus and winnings from it, but they never took even 1e from real money, I can give you examples of these companies and the principles of operation of these bonuses, even with the same sportsbook provider as in Nummus Casino, apparently Nummus Casino does not understand the principle of operation of non-sticky bonuses or knows about it well but it does what is best for them, i.e. it is better to return the player's deposit amount than to pay 10x more, this is the best solution for companies that do not have money or do not like to pay players in the event of their failures, one thing is certain, no self-respecting and reputable brand would act in such a way and forcefully steal real funds from the player.


I don't know why you use the example of a 1.1 cash out bet, it was made for real money, so the regulations do not apply, the regulations apply to the bonus, NOT REAL MONEY.

You terms:

Sportsbook
Customers must wager their BONUS ten times (10x) on:

Settled single sports bets with odds of at least 1.80; or
Settled combo bets with odds of at least 1.80 per selection.


Please also provide the point of the regulations that prohibits placing real bets + bonus together? I placed the bets and your system combined them by itself




at the end, I add a screenshots from a conversation with a time agent chat yesterday under a different name and a question about the bonus, it says everything about this casino, its support, and the way it operates and robs honest players.

and screens my betting slips on the site that scammed me and stole my Real funds NUMMUS CASINO, only one last bet was lost, this probably clearly confirms that the funds on the real account were accumulated using the real balance.

Nummus Casino you wrote:


While the bets you placed purely with your bonus balance accumulated towards your bonus balance, the bets where you used both real and bonus money contributed to your real balance.



I was very concerned about what you wrote, either you are clearly lying or you are not aware of how the billing system works at the provider that provides the sportsbook for Nummus Casino, There is no technical possibility for your sportsbook provider to make it as you wrote, there is no technical possibility for the winnings from the bonus funds + real funds bet to be paid to the real account, in this case, the winnings are credited to the bonus and real accounts proportionally.

example, the coupon number you provided for bonus funds and real funds

id bet: 32069293

the bet was combined for real and bonus funds, the winnings were divided proportionally to both accounts, they were not added to my real account, it would look exactly the same if I played one bet with real funds and another with the bonus, the winnings would be added in the same way as in the case of playing with a combined bonus + real balance.

e.g.: combined bet two balances 60% real funds + 40% bonus funds, bets coupon amount real 600e + bonus 400e odds 2.0, win = 2000 e

2000 x 60% = 1,200e real funds account

2000e x 40% = 800e bonus balance

Winnings are always added to accounts proportionally.

if I played a separate bet for the real balance, the winnings would be identical 600e x 2.0 odds = 1200e


and real funds were generated only from my real funds, I repeat, there is no technical possibility to generate real funds using a non-sticky bonus, so even if I used real funds separately, my balance would be exactly the same ( 6300$) as in the case of the combined game both account.

Nummus Casino, your provider Sportsbook also provides its services to other companies from the Igaming industry, and in each of them it works as I described.


sum up:

-The funds in the real account come from playing for real money.


-The funds for the bonus account come from playing for bonus funds


and it can't be otherwise because that's how it works with your betting provider.

Dear Ironman,

Thank you for reaching out once again and sharing your detailed perspective. We understand your frustration and the complexity of the situation, and we want to clarify our position in full transparency.

At Nummus Casino, we aim to offer generous promotions such as the 100% Welcome Bonus, which operates as a non-sticky bonus, giving players the flexibility to cancel the bonus and withdraw real funds—provided the bonus balance has not been engaged.

However, once the bonus balance is used, the bonus terms and conditions fully apply, including wagering requirements, minimum odds, and associated restrictions.

Addressing Key Points:
Combination of Real and Bonus Funds:
When you placed bets using a combination of real and bonus funds, the winnings were distributed proportionally between the two balances (real and bonus). However, once you began wagering with both balances, the separation of funds no longer applied in the context of bonus rules.

Pop-up Confirmation Message:
Before you canceled your bonus, a confirmation message explicitly stated that canceling the bonus would result in the loss of all associated winnings. Despite this warning, you proceeded with the cancellation.

Violation of Bonus Terms:
As we mentioned in our previous response, multiple bets placed under your account did not comply with the bonus terms, including but not limited to bets with odds below the required minimum and a prohibited cash-out. These bets contributed to winnings that could not be validated under our terms.

Why We Cannot Approve the Withdrawal:
Once the bonus balance is activated and combined with real funds, it becomes impossible to separate winnings derived from real and bonus funds. This is a standard mechanism of sportsbook providers and ensures that bonus abuse is prevented.

In your case, since you continued to wager with combined balances and subsequently canceled the bonus, this resulted in the forfeiture of all associated winnings as per our terms.

We genuinely regret that this outcome did not align with your expectations. As a gesture of goodwill, we have refunded your initial deposit in full and decided to terminate your account. This decision is final and intended to protect the integrity of our promotions for all players.

Thank you for your understanding. Should you require any further clarification, feel free to contact our support team.

you keep referring to the bonus when you know full well that it had no impact on my real balance,


pop up window, it didn't talk about real funds, only about funds related to the bonus, that's a big difference, and the not very bright live chat agents said the same thing, and it automatically removed the bonus balance when I withdrawed real funds.

your interpretations of the terms are only convenient for you, you even go so far as to steal real funds that have nothing to do with the bonus and are not related.

What's more, the return of the deposit is the height of insolence and not a gesture of good will.
well, this should only reinforce the belief that should play with reputable brands and not with these new junk companies that cheat players


Nummus casino is worth the same as their junk token NUMMUS, which is exactly 0

your bonus rules:


Withdrawable Winnings
The maximum withdrawable winnings from the bonus are capped at ten times (10x) the deposit amount. Any excess will be deducted from your balance. This withdrawal limit also applies if you cancel your bonus.


live chat agents also claim that real funds can be withdrawn regardless of the bonus, simply losing the bonus and winnings from it


as can see in the screenshots I added earlier.




you, however, in fact, stolen winnings from real money, the winnings of which are not in the slightest related and do not come from the bonus.
It is not known what is important in this casino, the provisions of the regulations, the words of support from a live agent, support claims that real funds can be used in any way, the requirements only apply to the bonus, you, however, just stated that by canceling the bonus and the related winnings, I also agreed to the loss of real funds (with a no-sticky bonus)

You have to choose one path and stick to it, because the nonsense you write has no reflection in the regulations and is exactly the opposite of what information you can get from live chat support.

if I broke the terms of the bonus, just delete it along with the associated winnings (you don't have to do this, I did it myself,
when I made a withdrawal of real funds )

you cannot tie real balance to the bonus and the winnings associated with the bonus with them, real funds can be used in any way and do not rely on wagering conditions and do not affect the rollover wager bonus, Playing for real funds does not contribute to meeting the bonus requirements, and in order to steal the player's funds, you linked the bonus to the real balanceand you refer to the violation of the bonus regulations, as if it had any significance in the context of real funds not related to the bonus.

Nummus Casino
Once the bonus balance is activated and combined with real funds, it becomes impossible to separate winnings derived from real and bonus funds. This is a standard mechanism of sportsbook providers and ensures that bonus abuse is prevented.



-your provider's system worked properly, it simply canceled the bonus + funds generated from the bonus,
Unfortunately, you did not act correctly because you waited 10 days looking for a reason to cancel your withdrawal and manually remove real funds as well, your betting provider has nothing to do with it, the decision was yours.


Nummus casino wrote:

In your case, since you continued to wager with combined balances and subsequently canceled the bonus, this resulted in the forfeiture of all associated winnings as per our terms.


answer:
- once again you write things detached from reality, the funds were not linked, they were still on separate accounts in accordance with the regulations, you refer to some regulations, but it says absolutely nothing about the rules you mention, it only says that after canceling the bonus I can wthdraw max 10x the deposit amount, there are no provisions about playing on two balances, it will cause an imaginary combination of the real + bonus balance, imaginary in your imagination because the system did not combine them and they were separate balances, and what's more, real money bets did not contribute meet the rollover requirements, so I don't know how you can say they're connected.


Nummus Casino wrote:

When you placed bets using a combination of real and bonus funds, the winnings were distributed proportionally between the two balances (real and bonus). However, once you began wagering with both balances, the separation of funds no longer applied in the context of bonus rules.

answer:

- the exact separation of balances was still applicable in the context of the bonus, if it is different, indicate the point of the regulations that says otherwise, the strangest thing is that you refer to provisions in your regulations that do not exist, I saw all the points of the regulations and I did not find any provision about what will happen if I start playing with both balances, you claim that my real funds will then be combined with the bonus, but I do not see such a provision in the regulations, only your empty words that do not apply to the regulations on the Nummus website.


my real funds was never combined with the bonus, it was always in a separate real funds balance,
and had nothing to do with the bonus requirements because I could play whatever I wanted using real money.

Dear Ironman,

Thank you once again for your detailed response. After a thorough review of your account activity and previous communications, we would like to address the situation clearly and respond to the points you raised.

The reason your winnings were removed is that your account activity indicates a violation of our bonus terms. Specifically, it appears that you abused the bonus system, which ultimately led to the forfeiture of your winnings.

Clarification on Our Bonus Policy:
Our 100% Welcome Bonus is a non-sticky bonus, giving players the freedom to cancel it at any time before using the bonus balance. However, once the bonus funds have been engaged, the terms and conditions of the bonus fully apply.

As stated in our terms:

9.12. If a player is found abusing a bonus scheme, we may withhold winnings and/or close the account.

Once you started placing bets with a combination of real funds and bonus funds, all subsequent winnings became subject to bonus rules. This includes the minimum odds requirement, prohibited bet types, and wagering contribution conditions.

Points to Confirm:
We would like to ask for your confirmation on the following:

Did you use both real money and bonus money for the bets in question?

Are you aware that some of the bets you placed did not meet the bonus conditions, such as minimum odds and market restrictions?

Additionally, before canceling your bonus, you were shown a pop-up message confirming that if you canceled the bonus, you would lose all associated winnings. Despite this warning, you proceeded with the cancellation. Please confirm that you accepted this message and clicked “Yes” to proceed.

Why the Winnings Were Confiscated:

Once you start wagering with bonus funds, the system automatically calculates and distributes winnings proportionally between your real and bonus balances. This creates a single interconnected balance that makes it impossible to separate “real” funds from “bonus-derived” funds after the fact. Consequently, once the bonus was canceled mid-wagering, all associated winnings were forfeited, as per our terms and conditions.

We take these measures to protect the integrity of our promotions and ensure fairness to all players. Bonus abuse is strictly prohibited, and it is clearly outlined in our terms that failing to meet the conditions can result in the removal of winnings.

Our Final Position:

In light of this, we stand by our previous decision. As a gesture of goodwill, we have refunded your initial deposit in full and terminated your account to prevent any further misunderstandings.

Thank you for your understanding and cooperation. If you need further clarification, our support team remains available to assist you.

Best regards,

Why, after wagering both balances, do you assume that the real and bonus balances would be merged and the real funds would be subject to turnover conditions? and the basic thing is question that real funds are subject to rollover conditions after playing with bonus funds ? Unfortunately, any bets using cash did not count towards meeting the rollover conditions of the bonus, after playing the bet in accordance with the terms of the bonus for real funds, my progress bar bonus was always at the same % point, it had no influence on it.

so why and under what conditions the deposit after using the bonus had to be wagered according to the terms, since real funds bets are not counted towards the rollover requirement, this created a situation where I could bet to a million dollars with real funds and the wager would never be completed because the real funds had no effect on the rollover, even after the bonus balance was played.



To sum up, real funds do not affect the rollover of bonus requirements, but if you do not complete wager the bonus, will we take away what you won from real funds?



it seems that you probably don't realize the absurdity of this situation, let me give you an example in my situation:

real money balance was $6,300
bonus funds - $5100.
progress wager 90%


To complete the bonus rollover requirements, I would have to lose all my real money (since they are not included in the wager requirements) and bet another thousand or two from bonus balance to complete the wager.
you know well that such a situation in sports betting would be impossible because you imposed a limit of $100 per bet on my account, so I would have to lose $6,300 in bets of $100 per event, 63 bets and all of them would have to be lost.

nummus casino:

I would have to try to lose all real money for my bets to count towards the rollover bonus wager, have you heard anything stupider? How would I be likely to complete the wager requirements?
this is an extremely absurd situation because it has created a situation in which it is impossible to complete the wager.
only the basic issue remains that if you want to combine a deposit with a bonus, why only the funds played with the bonus are included in the wager bonus requirements, but it does not prevent you from also removing real funds because you combine them with the bonus (even though they real funds do not count towards the rollover bonus req)


I leave aside the fact that non-sticky bonuses work differently and never combine a deposit with a bonus, and it doesn't matter what I do with the bonus, the real funds remain in a separate balance and are always available for withdrawal, the live chat employees on your website say the same thing.

Dear Nummus Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

Thank you for stepping in to evaluate the case. We will provide a detailed explanation along with screenshots later today.

We appreciate your support.

Best regards,

representative of Nummus Casino keeps referring to the terms of the bonus, he does not seem to understand that the funds in my real account do not come from the winnings generated from the bonus, he himself admitted that the funds from winning bets were settled proportionally.

I have evidence in the form of conversations with live chat agents in which they write that real funds are not related to the bonus and can be used in any way.

if bets used from the real balance do not contribute to the rollover requirements of the bonus they should not be considered to be linked to the bonus, or you should combine both balances and change the terms of the bonus.

Taking a non-sticky bonus, it would never have occurred to me that my real funds were at risk and some casino would combine them with the bonus.


non-sticky bonuses do not work this way, it is beneficial for the casino to also remove the winnings from real funds, but taking into account the regulations and what the live chat agents write, the bonus is non-sticky so my deposit has nothing to do with the bonus requirements, and the Nummus representative accuses me of breaking the regulations, I don't understand what he means, even if I did it, it was the bonus regulations, what do real funds on a separate balance that are not subject to the bonus conditions have to do with it?

the bonus amount was canceled according to the conditions, but what Nummus did after 10 days and also removed real funds was a very strange and incomprehensible decision of the casino.

Dear @IronMan,

Rest assured that the AskGamblers Complaint Team is in contact with the Nummus Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

Dear Ironman,

We would like to inform you that we have shared the details of your case with the AskGamblers representative for their review.

After thoroughly reassessing your activity, we must reiterate that your actions have resulted in multiple violations of our Bonus Terms and Conditions. Consequently, the winnings accumulated through these activities are considered undeserved gains and have been removed from your account.

However, as a gesture of goodwill, we will be refunding your initial deposit in full.

We understand that this outcome may not align with your expectations, and we regret any inconvenience this may have caused. Nonetheless, it is our responsibility to uphold our Terms and Conditions to ensure a fair gaming environment for all players.

Should you have any further questions, please feel free to reach out.

Best regards,

Nummus Casino write:

the winnings accumulated through these activities are considered undeserved gains and have been removed from your account.


I would like to answer.

once again you write things detached from reality and repeat the same thing, the funds in my real account are not accumulated from the bonus is that clear?

funds from the real account do not count towards the turnover requirements, so the bottom line is that the bonus terms do not apply, so you have the right to remove the funds from the bonus balance, not from the deposit, is that clear to you?


refunding the deposit is not an act of good will, don't be ridiculous, please refund my real funds which were won using real funds.


If I broke the terms of the bonus, simply remove the funds won from using the bonus but leave the funds won from real money, How can you recognize funds won from a deposit as winnings from a bonus? are you serious? after all, bets with real funds did not count towards the rollover requirements and could be used in any way, support nummus casino says so.


and finally, read and learn how non-sticky bonuses work, because you are probably the only company in the world that combined real funds with bonus funds with a non-sticky bonus, and I don't know if it is more funny or pathetic, in any case, non-sticky bonuses certainly do not work anywhere in the way you are trying to explain.

I also wanted to add so that you can see what FORTUNA wrote in the chat while talking to me:


She wrote (I have a transcript)

Real funds from the real account I can witdhdraw at any time by cancelled the bonus, that they are not linked.




so apparently you found a way to cancel the REAL funds because you don't like paying, I guess that's clear to everyone.


NUMMUS CASINO LOGIC.


The bonus is not related to the deposit, the deposit does not count towards meeting the rollover conditions, but if the player breaks the bonus conditions, we will remove the funds earned from the bonus and all funds generated from REAL FUNDS

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Nummus Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.