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NordisCasino - No possibility to withdraw 4000 EUR

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Información sobre las quejas

Casino en conflicto

NordisCasino

Cantidad

€ 4000

Publicado el 1 de diciembre de 2023

Account number: 356614

Dear AskGamblers,

The amount is 4,000 euros.

Live support is unavailable. Support show email has not responded either.

Why can't I make a withdrawal?

The option for Bank Transfer does not work. It is not possible to press the button that refers to bank transfer.

See attached screenshot.

Publicado el 1 de diciembre de 2023

Dear AskGamblers,


For the record, based on what I've read from previous complaints here on AskGamblers, I'm also sending ID documents to kyc@no­rdi­sca­sin­o.com.

But another problem is that this is not the reason of KYC. This casino does not even have a withdrawal method available, nor live support and email support.

This is a matter of principle.

Otherwise, the casino is a great site for online gambling. This is thumbs up.

AskGamblers
Publicado el 4 de diciembre de 2023

Dear NordisCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Publicado el 4 de diciembre de 2023

Dear AskGamblers,

This is highly concerning and surprising that NordisCasino is not responding through live support, email, or on this complaint, even though there are still 24 hours left.

I hope and believe that this is a one-time occurrence, but I sincerely hope that AskGamblers takes more assertive action and contacts Marina *****., who is the Affiliate Manager at Grama Invest Ltd, the operator of NordisCasino, to rectify and ensure the proper handling of this complaint to pay out my winnings.

It is likely that Marina *****. is AskGamblers' contact person at NordisCasino, given that you have a valid tracking link.

Publicado el 5 de diciembre de 2023

Dear AskGamblers,

In the meantime, I have also sent an inquiry to Curaçao eGaming, which I believe is an operator violating the license. This is attached.

I will contact BetStarters and tell them the situation as they supply CRM solutions/label to NordisCasino.

If there is no response, I am also considering a "no cure no pay" lawyer,, and using the Dutch law firm Kalff Katz & Franssen, which specializes in online gambling. As Curacao is part of the Kingdom of the Netherlands, the only option is this.

AskGamblers
Publicado el 6 de diciembre de 2023

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly. 

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

NordisCasino Quejas

  • 0 de 11 Resuelta
  • 2 días Promedio de respuestas
  • 1 semana Duración media de la queja
  • 1,159 USD Importe medio

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