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NordisCasino - Can't get deposited money to my casino balance

SIN RESOLVER

Información sobre las quejas

Casino en conflicto

NordisCasino

Cantidad

$ 50

Bk1006 Hungría
Publicado el 19 de diciembre de 2022

I made deposits $25 two times same day, and the money don't arrive in my casino balance until now! I wrote many emails to support, and I can't get reaction!! I don't know where is my money! :(

Só please help for me to get back, or get to my balance of my deposits!

Thank You if your team will probe this for me!

AskGamblers
Publicado el 21 de diciembre de 2022

Dear NordisCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Publicado el 11 de enero de 2023

Dear all,

This complaint has been reopened as per NordisCasino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Publicado el 11 de enero de 2023

Hello, the money just didn't reach your player balance, it's an error from your bank, the money will return to you. We apologize for the inconvenience!

Best regards,
Nordis Team!

Bk1006 Hungría
Publicado el 11 de enero de 2023

Dear NordisCasino!
Thanks for the answer,but for my bank.why was not enough 2,5 months to return my money? I think, it was not my bank's mistake, but I will thanks, if you tell me when get my money back,because my bank said to me my deposit was succesfull to NordisCasino,and they cant pay back my money!
Thanks for your the answer!

Publicado el 12 de enero de 2023

Good afternoon,
We apologize for the delay, but this money has not reached our account, please check with the player's bank.

Best regards,
Nordis Team!

Bk1006 Hungría
Publicado el 12 de enero de 2023

Good night!

In my first comment I sent pictures with deposits reference numbers,and last night I wrote again to my bank, and from Skrill I got again the answer. I made a screenshot, but I'm quoting:

Thank you for contacting the Skrill Help Team.

We confirm that Skrill has successfully processed the both transactions. Please be advised to contact the merchants directly and provide them with the following transaction references:

4493114940 - for Nordiscasino.com

We hope you find this information useful."

Unfortunatly the secound deposit reference number I wrote it another deposit to another site,but you see, they processed the transaction to your casino!
I dont know who has the truth,but I hope somebody find my money, and its will go back to me!
Thanks for your answer, and I hope its not will pointing at each other again, because its will slowly ridiculous and shameless for me the hole story!

Bk1006 Hungría
Publicado el 16 de enero de 2023

Dear NordisCasino
Can I get an answer?

AskGamblers
Publicado el 19 de enero de 2023

Dear NordisCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

NordisCasino Quejas

  • 0 de 6 Resuelta
  • 3 días Promedio de respuestas
  • 1 semana Duración media de la queja
  • 523 USD Importe medio

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