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Casino Superlines - No answer about verification docs, $2,500 withdrawal pending for almost a week

RECHAZADAS
Información sobre las quejas
Casino en conflicto Casino Superlines
Motivo Problemas de verificación
Cantidad $ 2500
agrippina Suecia
Publicado el 13 de abril de 2018

On the 8 of April I won 2500 euro the same day I made a withdrawal. Later same day they mailed me that my request was receieved and even later same day they mailed me about my verification documents. So on sunday I sended my verification docs and on mandat they mailed me and wrote that my documents had been sent to the financedepartment. I have now 5 days later no response from them. Quite weird and now I don’t know what the delay is all about. This feels really bad. Also want to add that my winning was played WHIT NO BONUS MONEY. How can I trust this casino?

Publicado el 15 de abril de 2018

Dear AGRIPPINA,

Upon initial investigation, we understand that your documents were approved within 1 day.

VIP support at the Casino informed you that payment had been approved on the 12th.
On the 13th you cancelled and updated your withdrawal 7 times.

We see that you unfortunately played your withdrawal.

Kind regards
Casino Superlines Team

agrippina Suecia
Publicado el 15 de abril de 2018

Yes I played my withdrawal and that’sreally bad. Still you handeled the procedure bad.
So I Will now stop my complaint because I played it all up.

AskGamblers
Publicado el 16 de abril de 2018

Based on player's last post it is now obvious that the disputed withdrawal amount has been played and lost by the player. In such situation, AskGamblers Complaints Team have no other option, but to reject the case as the main complaints subject is no longer valid.

Casino Superlines Quejas

  • 13 de 13 Resuelta
  • 1 día Promedio de respuestas
  • 1 semana Duración media de la queja
  • 1,719 USD Importe medio

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