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Two Withdrawals Delayed

Por Natty

hace 3 años

I made two withdrawals requests via Wire Transfer early in the morning on 2nd May for £1015.23 and £5076.14 these amounts included the processing fee. I received an email asking for a statement for the bank account I had used and sent this to them. I received a reply telling me that the statement was received and had been successfully uploaded to my account. 5th May and neither of my two withdrawals have been processed by the company. I have sent lots of emails and spoken to agents on the online chat and was informed that the reason for the delay was due to a high number of withdraws, but this was in response to my querying where my withdraws were. I then received an email this morning (5th May) stating that they have done everything on their end to process my withdrawal and now the bank needs to release the funds but they cannot give me a timeframe on this but I will receive an email when this happens. I am still yet to hear from them and my account history still shows that both of my withdraws are ‘processing’. The site says that withdrawals are processed in 2-24 hours and this time has passed.

The people that have emailed me and spoken to me on the chat have been very nice and I have no complaints except not receiving my withdrawals into my bank account. If my withdraws are received before I receive a response I will update and/or retract the complaint where necessary

Casino en conflicto NetBet Casino

Motivo Pago retrasado

Cantidad £6091.37

Discusión

AskGamblers

• Support Team

hace 3 años

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Natty

• Reino Unido

hace 3 años

Hi,

Yes, please close this complaint as it has now been resolved.

Thank you!

NetBet Casino

• Representative

hace 3 años

Hello NATTY

Thank you for confirming, happy that this has been resolved.

So, ASKGAMBLERS team, can we close this? Thank you for accomodating the communication.

Best Regards

Natty

• Reino Unido

hace 3 años

Hi,

Thank you for your reply. I received both my withdrawals yesterday.

Estadísticas de quejas de NetBet Casino

Resueltas 7 / 8

Cantidad promedio $8,154

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

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*Attached files ( Private these )
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