Queja #16 NetBet Casino

Withdrawal not processed after the longest wait period

Por adee190713

hace 2 años

Hi there,
I made a withdrawal Friday the 16/02/24 for £200.

The next morning I am sent an email stating the withdrawal would be completed through wire transfer and to please upload a bank statement of the last 3 months or sooner.

I completed this and after 3 emails received a reply Monday saying the upload had been received and validated, I replied to said email asking if my withdrawal had now been processed to which I was told in a reply “24-48” hours.

Wednesday comes around with no communication so I sent another email asking for update - Reply was your withdrawal will be completed in the next few hours and that I would receive email receipt of this.

By 20:00 last night (at which point was 50 hours after being told max time would be 48) I queried the withdrawal again - to receiving an email this morning with now no time frame just that the relevant department would be in touch.

Can this please be sorted out. This is too long to wait especially when everything you have asked of me I have done.

Casino en conflicto NetBet Casino

Motivo Pago retrasado

Cantidad £200

Discusión

AskGamblers

• Support Team

hace 2 años

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

adee190713

hace 2 años

Now updated and resolved. Complaint closed.

Regards

Estadísticas de quejas de NetBet Casino

Resueltas 7 / 8

Cantidad promedio $8,154

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

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